Leave Management Ability Analyst

The Hartford; San Juan (PR); Hybrid; USD 52,000 - 69,000; Full time

Job summary

The Hartford is seeking an Ability Analyst to investigate long-term disability and absence claims, analyze medical and vocational information, and determine benefit eligibility while guiding customers through recovery with clear communication.

The role emphasizes collaboration in a fast-paced, structured team, strong analytical and problem-solving skills, and a commitment to continuous improvement within a hybrid or remote work setup.

Qualifications

• HS Diploma/GED required; Associate’s or Bachelor’s degree preferred.
• 1+ years of claim experience a plus.
• Medical terminology is a plus.
• Strong organizational and prioritization skills.
• Exceptional problem solving.
• Exceptional Critical Thinking Skills.
• Professional verbal and written communication skills.
• Continuous Improvement Mindset.
• Detail oriented with the ability to maintain a high level of quality and accuracy, while meeting productivity targets in a fast-paced environment.
• Thrives in a structured team environment.
• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.

Responsibilities

• Investigate and manage long‑term disability and absence claims by gathering and evaluating information from claimants, employers, and medical providers.
• Analyze medical, vocational, financial, and claim‑related information to support accurate initial and ongoing benefit determinations.
• Guide customers through the disability and recovery process, focusing on functional abilities, clear expectations, and supportive communication.
• Maintain professional written and verbal communications with internal and external partners to deliver timely, customer‑centered outcomes.
• Apply critical thinking, sound judgment, and analytical reasoning to assess risk, resolve issues, and make consistent claim decisions.
• Collaborate effectively in a fast‑paced, team‑based environment to retrieve, evaluate, and relay claim‑related information.
• Leverage technology responsibly to manage claims efficiently, understand the role of technology while applying appropriate judgement, remain aware of potential risks, and support quality outcomes.
• Demonstrate empathy and emotional intelligence when navigating difficult conversations and complex situations.
• Adapt to change, learn new concepts and tools, and support continuous improvement in an evolving business environment.
• Understand how claim decisions interact with other benefit programs to anticipate customer needs and provide accurate guidance.

Skills

Organizational skills

Prioritization

Problem solving

Critical thinking

Communication skills

Continuous improvement mindset

Detail oriented

Team collaboration

MS Office proficiency

Education

HS Diploma/GED

Associate/Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Ability Analyst – C410AN

Sr Ability Analyst – C409AN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals — and to help others accomplish theirs, too. Join our team as we help shape the future.

The Leave Management Analyst primarily investigates claims to determine if the insured person qualifies for benefits and works with them on a plan to return to work as soon as responsibly possible. The Leave Management Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

WORK ARRANGEMENTS

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Sunrise, FL, Scottsdale, AZ, Alpharetta, GA, and Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

POSITION DETAILS

Start Date: October 19, 2026

Training Hours: Monday through Friday

8:00 – 4:30 ET

8:00 – 4:30 CT

8:00 – 4:30 MT

7:00 – 3:30 PT

Length of Training: 4 Weeks — (No time off during training)

Work Hours After Training: Monday-Friday; core business hours with flexible start and end times

RESPONSIBILITIES

• Investigate and manage long‑term disability and absence claims by gathering and evaluating information from claimants, employers, and medical providers.

• Analyze medical, vocational, financial, and claim‑related information to support accurate initial and ongoing benefit determinations.

• Guide customers through the disability and recovery process, focusing on functional abilities, clear expectations, and supportive communication.

• Maintain professional written and verbal communications with internal and external partners to deliver timely, customer‑centered outcomes.

• Apply critical thinking, sound judgment, and analytical reasoning to assess risk, resolve issues, and make consistent claim decisions.

• Collaborate effectively in a fast‑paced, team‑based environment to retrieve, evaluate, and relay claim‑related information.

• Leverage technology responsibly to manage claims efficiently, understand the role of technology while applying appropriate judgement, remain aware of potential risks, and support quality outcomes.

• Demonstrate empathy and emotional intelligence when navigating difficult conversations and complex situations.

• Adapt to change, learn new concepts and tools, and support continuous improvement in an evolving business environment.

• Understand how claim decisions interact with other benefit programs to anticipate customer needs and provide accurate guidance.

QUALIFICATIONS

• HS Diploma/GED required; Associate’s or Bachelor’s degree preferred.

• 1+ years of claim experience a plus.

• Medical terminology is a plus.

• Strong organizational and prioritization skills.

• Exceptional problem solving.

• Exceptional Critical Thinking Skills.

• Professional verbal and written communication skills.

• Continuous Improvement Mindset.

• Detail oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment.

• Thrives in a structured team environment.

• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short‑term or annual bonuses, long‑term incentives, and on‑the‑spot recognition. The annualized base pay range for this role is:

$52,000 – $69,333

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age