DISABILITY INSURANCE PROGRAM REPRESENTATIVE

Employment Development Department; San Bernardino (CA); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Employment Development Department (EDD) in California seeks a Disability Insurance Program Representative in San Bernardino County. You will determine claimant eligibility for SDI benefits and related programs, conduct fact-finding interviews, respond to inquiries, and process claims with careful attention to laws and policies.

The role supports hybrid telework where allowed, requires full-time in-office presence during probation, and emphasizes service, program integrity, and accurate, timely

Qualifications

• Under supervision, the Disability Insurance (DI) Services Representative will determine claimant eligibility for SDI benefits including Disability Insurance, Paid Family Leave, and Nonindustrial Disability; will conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies.

Responsibilities

• Will provide prompt, accurate and courteous customer service; may develop and provide training emphasizing consistent application of law, regulation, policy and procedures; will record and maintain overpayment documents; will process overpayments and conduct follow up collection actions; may act as an expert witness before the California Unemployment Insurance Appeals Board.

Job description

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code # JC-531611

Position #(s) 280-222-9233-016, 280-222-9233-976

Working Title Disability Insurance Program Representative

Classification DISABILITY INSURANCE PROGRAM REPRESENTATIVE

$4,055.00 - $4,837.00 A

$4,390.00 - $5,495.00 B

$5,041.00 - $6,310.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions 4

Work Location San Bernardino County

Telework Hybrid

Job Type Permanent, Full Time

Work Shift 8:00 a.m. - 5:00 p.m.

Work Week Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Job Description And Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

This position is not remote. Selected candidates must report to the office full-time during the probationary period.

Under supervision, the Disability Insurance (DI) Services Representative will determine claimant eligibility for State Disability Insurance (SDI) Program benefits including Disability Insurance, Paid Family Leave, and Nonindustrial Disability; will conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies; will provide prompt, accurate and courteous customer service; may develop and provide training that emphasizes the consistent application of law, regulation, policy and procedures, appropriate medical duration control techniques, program integrity practices and processes, will record and maintain overpayment (OP) documents in accordance with current over-payment policies and procedures, process OPs, conduct follow up collection actions for both claimant and third party overpayments with appropriate documentation. May act as an expert witness before the California Unemployment Insurance Appeals Board.

Must comply with office security requirements. Travel and/or overtime may be required.

EXPECTATION – MISSION, VISION, GOALS The incumbent contributes toward the growth of the DI Branch into a customer-focused service organization by following and applying SDI Branch cultural principles. The incumbent is required to have knowledge of the principles of the SDI Branch programs. Protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities.

Position located at 15315 Fairfield Ranch Road, Ste 100, 200, 210, Chino Hills, CA, 91709.

If you have questions about the actual position, please contact the “Hiring Unit Contact” listed below under Contact Information.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.