ANALYST II

Employment Development Department; California (MO); Hybrid; USD 72,000 - 91,000; Full time

Benefits offered by this job

Hybrid telework

Job summary

Employment Development Department (EDD) in California is hiring an Operations Analytics Analyst to support the Command Center’s operations with real-time monitoring, analysis, and cross‑department collaboration. This role focuses on identifying workload trends, bottlenecks, and performance signals to drive timely improvements in service quality and claim processing.

The position is headquartered in Sacramento with a potential hybrid telework schedule, subject to policy changes and California

Responsibilities

• Monitor real-time and near real-time operational performance across claim offices, identifying workload surges, delays, and trends requiring escalation or intervention.
• Analyze high-volume operational data to ensure timely resolution and optimal workflow efficiency.
• Develop clear, concise written summaries, data insights, and recommendations for leadership, including the Disability Insurance Branch Executive Leadership Team.
• Lead or participate in special projects, operational workgroups, and process improvement initiatives to support the Command Center's mission of delivering consistent, high-quality customer service.
• Develop new tools, resources, processes, or strategies to reduce workloads and meet claim processing deadline requirements.
• Work to optimize claim processing efficiency through workload prioritization and staff allocations.

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-531138

Position #(s): 280-227-5393-976

Working Title: Operations Analytics Analyst

Classification: ANALYST II

$6,031.00 - $7,547.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Shall Consider: ANALYST I

$3,861.00 - $4,839.00 A

$4,181.00 - $5,233.00 B

$5,014.00 - $6,276.00 C

# of Positions: 1

Work Location: United States

Telework: Hybrid

Job Type: Permanent, Full Time

Work Shift: 8:00 a.m. - 5:00 p.m.

Work Week: Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD. Department Website: http://www.edd.ca.gov

Job Description And Duties

Are you passionate about solving complex operational problems? Do you excel at coordinating multiple workloads in a fast paced environment? If you thrive in collaborative settings and enjoy making data-informed decisions that impact high-profile, high-volume workloads, we want to hear from you.

The Disability Insurance Branch (DIB) administers the State Disability Insurance (SDI) program, serving millions of Californians during critical times when disability or family leave prevents them from working. Our Command Center Operations Analytics Unit works behind the scenes to keep the operation running smoothly—monitoring program performance, analyzing trends, and ensuring customers receive timely and reliable service.

As a Command Center Operations Analyst, you will support enterprise-level claim operations through real-time monitoring, analytics, issue resolution, and cross-departmental collaboration. You will help identify and address emerging workload trends, operational bottlenecks, and customer-impacting issues that require rapid evaluation and action.

Under the general direction of the OAU manager, an Operations Analytics Analyst will:

• Monitor real-time and near real-time operational performance across claim offices, identifying workload surges, delays, and trends requiring escalation or intervention.
• Analyze high-volume operational data to ensure timely resolution and optimal workflow efficiency.
• Develop clear, concise written summaries, data insights, and recommendations for leadership, including the Disability Insurance Branch Executive Leadership Team.
• Lead or participate in special projects, operational workgroups, and process improvement initiatives to support the Command Center's mission of delivering consistent, high-quality customer service.
• Develop new tools, resources, processes, or strategies to reduce workloads and meet claim processing deadline requirements.
• Work to optimize claim processing efficiency through workload prioritization and staff allocations.

Please note, this position is Monday - Friday, 8:00 am - 5:00 pm, with an hour lunch. This position may be eligible for a hybrid work schedule with four days reporting every week. The amount of telework is at the discretion of the department and is subject to change as business needs arise.

This position is headquartered in the Central Office in Sacramento. Will consider candidates who are located throughout the State of California. This position allows for a hybrid telework schedule, which is subject to change, under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telework. Employees are required to report to their headquarters office, for their in-office days. Employees may be assigned to report to another DI office closer to their California residence. Travel expenses to and from the assigned headquarters/office are the responsibility of the employee.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Special Requirements

Transcripts or Diplomas are optional and may be required to meet minimum qualifications.