Disability Claims Team Lead - Operations & Quality

Sedgwick Claims Management Services Ltd; Eden Prairie (MN); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

401k matching

Paid time off (PTO)

Job summary

Sedgwick is seeking a Workforce Absence Team Lead in Minnesota to supervise multiple teams of examiners and technical staff handling disability claims. You will monitor workloads, provide training, and give jurisdictional direction on adjudication while maintaining high quality and client relationships.

The role requires strong claims experience and supervisory capabilities, with heavy emphasis on process improvement, documentation, and adherence to client standards.

Qualifications

• Bachelor's degree preferred; professional certifications as applicable to line of business.
• Six years of claims experience or equivalent; two years of supervisory experience preferred.
• Thorough knowledge of claims management procedures for disability; strong analytical skills.

Responsibilities

• Supervise multiple teams of examiners and technical staff for disability claims.
• Monitor workload and provide training; offer direction on examiner reports.
• Review management and quality reports; ensure compliance with audit requirements.

Skills

Claims management

Supervisory experience

Leadership

Analytical skills

Communication skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick is seeking a Workforce Absence Team Lead in Minnesota to supervise multiple teams of examiners and technical staff handling disability claims. You will monitor workloads, provide training, and give jurisdictional direction on adjudication while maintaining high quality and client relationships.

The role requires strong claims experience and supervisory capabilities, with heavy emphasis on process improvement, documentation, and adherence to client standards.