Disability Claims Team Lead: Lead & Optimize Examiners

Sedgwick Claims Management Services Ltd; Dublin (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is seeking a Senior Supervisor to oversee multiple teams of claims examiners for disability claims. You will monitor workloads, provide training, and give technical direction on adjudication while ensuring high-quality controls and timely client updates.

The role requires extensive claims experience and at least some supervisory background, with a focus on process improvement and regulatory compliance within a large, client-facing environment.

Qualifications

• Six (6) years of claims experience or equivalent combination of education and experience required.
• Two (2) years of claims supervisory experience preferred.
• Bachelor's degree from an accredited college or university preferred. Licenses as required. Professional certifications as applicable to line of business preferred.

Responsibilities

• Supervises multiple teams of examiners and/or several technical operations colleagues.
• Monitors workload and provides training and direction to examiner reports on claims adjudication.
• Performs quality reviews and analyzes management reports to inform action.
• Acts as second level of appeal for client and claimant issues and manages disposal of appeals.
• Maintains client relationships and communicates claims status and recommendations.
• Ensures licensing requirements are met and claims files are properly documented.

Skills

Claims experience

Leadership

Communication

Analytical skills

Organizational skills

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick Claims Management Services Ltd is seeking a Senior Supervisor to oversee multiple teams of claims examiners for disability claims. You will monitor workloads, provide training, and give technical direction on adjudication while ensuring high-quality controls and timely client updates.

The role requires extensive claims experience and at least some supervisory background, with a focus on process improvement and regulatory compliance within a large, client-facing environment.