Disability Claims Team Lead - Lead, Improve & Impact

Sedgwick Claims Management Services Ltd; Southfield (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Sedgwick is seeking a Supervisor to oversee multiple teams of examiners and technical staff handling disability claims. You will monitor workloads, provide training, and deliver technical guidance on adjudication while maintaining diary entries and client communication.

The role emphasizes leadership, process improvement, and ensuring compliance with quality standards across high-exposure claims, with opportunities to mentor staff and impact outcomes.

Qualifications

• Bachelor's degree preferred.
• Six years of claims experience or equivalent.
• Two years of supervisory experience preferred.

Responsibilities

• Supervise multiple teams of examiners and technical staff for disability claims.
• Provide training and direction on examiner reports and claims adjudication.
• Review reports, monitor workloads, and ensure quality and documentation standards.

Skills

Leadership

Claims processing

Analytical skills

Written and verbal communication

Training and coaching

Team mentorship

Education

Bachelor's degree

Licenses/Certifications (as applicable)

Tools

Microsoft Office

Claims documentation systems

Job description

Sedgwick is seeking a Supervisor to oversee multiple teams of examiners and technical staff handling disability claims. You will monitor workloads, provide training, and deliver technical guidance on adjudication while maintaining diary entries and client communication.

The role emphasizes leadership, process improvement, and ensuring compliance with quality standards across high-exposure claims, with opportunities to mentor staff and impact outcomes.