Disability Claims Team Lead

MetLife; United States; On-site; USD 59,000 - 99,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Job summary

MetLife seeks a supervisory leader for its Global Customer Service and Operations team to drive key priorities including claims accuracy, customer centricity, and expense management. You will guide a team, set clear performance expectations, remove barriers, and support ongoing improvement initiatives across a range of processes.

You will mentor staff, analyze performance data to close gaps, and implement strategies to enhance efficiency while aligning with MetLife’s values and regulatory

Qualifications

• 1+ years of supervisory experience.
• Strong analytical and decision-making skills with a focus on results.
• Excellent interpersonal and communication skills in verbal and written form.
• Demonstrated conceptual thinking and risk management.
• Organizational and time management skills across multiple systems.
• Bachelor’s degree is preferred.
• 7+ years of STD Insurance Claims experience.
• Knowledge of STD, group disability, Workers Compensation, ERISA, Social Security and state laws.

Responsibilities

• Clearly articulate the vision of success and expectations for each role and individual.
• Supports and guides assigned team members to ensure they have knowledge, tools, and resources for success.
• Removes barriers to team and individual success and escalates issues when needed.
• Identifies barriers and escalates to senior leaders with recommended solutions.
• Takes accountability for team results in customer centricity, expense management, and claim management accuracy.
• Holds team accountable and reinforces positive behaviors aligned with outcomes.
• Analyzes data to address root causes of performance gaps and monitor strategies.
• Identifies and implements strategies to enhance claim management and customer centricity effectiveness.

Skills

Supervisory leadership

Analytical decision-making

Customer service

Risk management

Time management

Education

Bachelor’s degree

STD Insurance Claims experience

Knowledge of STD and disability insurance

Job description

MetLife seeks a supervisory leader for its Global Customer Service and Operations team to drive key priorities including claims accuracy, customer centricity, and expense management. You will guide a team, set clear performance expectations, remove barriers, and support ongoing improvement initiatives across a range of processes.

You will mentor staff, analyze performance data to close gaps, and implement strategies to enhance efficiency while aligning with MetLife’s values and regulatory