Short-Term Disability Claims Leader

MetLif; United States; Remote; USD 59,000 - 99,000; Full time

Benefits offered by this job

Health plan

Life insurance

401(k) match

Disability insurance

EAP

Paid time off

Paid holidays

Job summary

MetLife’s Global Customer Service and Operations (GCSO) team focuses on trust, empathy, and improvement as we guide customers through life’s moments and simplify processes with innovative tech. The role ensures the team meets objectives in claim management accuracy, customer centricity, and expense management, while providing knowledge and tools for success.

You will lead and coach team members, remove barriers, analyze data, and implement strategies to improve performance.

Qualifications

• 1+ years of supervisory experience demonstrating strong leadership and coaching skills
• Strong analytical and decision-making skills with a focus on producing results
• Excellent interpersonal and communication skills in both verbal and written form
• Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively
• Organizational and time management skills, ability to manage multiple systems and technology resources

Responsibilities

• Clearly articulate the vision of success and how each role contributes to that vision and the specific expectations for each role
• Guides and supports assigned team members to ensure they have knowledge, skills, tools, and resources
• Removes barriers to the success of the team or individuals
• Identifies barriers and escalates to senior leaders with recommended solutions
• Takes accountability for the team and outcomes in customer centricity, expense management, and claim management accuracy
• Holds the team accountable and reinforces behaviors linked to outcomes
• Intervenes to address performance gaps as needed
• Analyzes data and implements strategies addressing root causes of gaps
• Identifies strategies to enhance claim management and customer centricity effectiveness and efficiency

Skills

Supervisory experience

Analytical thinking

Communication skills

Risk management

Time management

Job description

MetLife’s Global Customer Service and Operations (GCSO) team focuses on trust, empathy, and improvement as we guide customers through life’s moments and simplify processes with innovative tech. The role ensures the team meets objectives in claim management accuracy, customer centricity, and expense management, while providing knowledge and tools for success.

You will lead and coach team members, remove barriers, analyze data, and implement strategies to improve performance.