Director, Short-Term Disability Claims & Operations

MetLife; United States; On-site; USD 84,800 - 142,900; Full time

Benefits offered by this job

Comprehensive health plan

401(k) with employer matching

Tuition assistance

Paid time off

Employee Assistance Program (EAP)

Job summary

MetLife is looking for a leader for its Global Customer Service and Operations team. You will oversee the day-to-day operational responsibilities of 60-80 Claim Specialists, ensuring high-quality service delivery. The position calls for a background in claims, strong leadership skills, and a commitment to continuous improvement.

The expected salary range is $84,800 - $142,900, plus bonuses. You will work in a supportive environment focused on customer care and operational excellence.

Qualifications

• 5+ years of claims experience required.
• 3+ years of experience in a leadership position/people management role.
• Demonstrated ability to manage multiple priorities.

Responsibilities

• Oversee operational responsibilities for claim specialists.
• Drive results and accountability across team levels.
• Manage change and create a feedback culture.

Skills

Claims experience

Leadership skills

Project management

Analytical skills

Customer service orientation

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

MetLife is looking for a leader for its Global Customer Service and Operations team. You will oversee the day-to-day operational responsibilities of 60-80 Claim Specialists, ensuring high-quality service delivery. The position calls for a background in claims, strong leadership skills, and a commitment to continuous improvement.

The expected salary range is $84,800 - $142,900, plus bonuses. You will work in a supportive environment focused on customer care and operational excellence.