Short-Term Disability Claims Leader

MetLif; United States; Remote; USD 59,000 - 99,000; Full time

Benefits offered by this job

Health insurance

Vision plan

Dental insurance

Life insurance

401(k) with company match

Disability insurance

Employee Assistance Program

Job summary

MetLife is seeking a dynamic supervisor to lead a claims and customer care team within its Global Customer Service and Operations group in the United States. You will drive performance against key objectives in customer centricity, cost management, and claim accuracy while supporting team development and accountability.

The role requires strong leadership, analytical thinking, and effective communication to guide the team through complex scenarios and data-driven initiatives.

Qualifications

• 1+ years of supervisory experience demonstrated in leadership roles.
• Strong analytical and decision‑making skills with a focus on results.
• Excellent interpersonal and communication abilities in verbal and written form.
• Creative problem solving and the ability to think outside the box.
• Organizational and time management skills across multiple systems.

Responsibilities

• Articulate the vision of success and set clear expectations for roles and individuals.
• Guide and support team members to ensure they have knowledge, tools, and resources.
• Remove barriers to team performance and escalate issues as needed.
• Address gaps in performance and implement strategies to improve outcomes.
• Monitor performance in customer centricity, expense management, and claim accuracy.

Skills

Leadership

Analytical

Communication

Decision making

Problem solving

Time management

Job description

MetLife is seeking a dynamic supervisor to lead a claims and customer care team within its Global Customer Service and Operations group in the United States. You will drive performance against key objectives in customer centricity, cost management, and claim accuracy while supporting team development and accountability.

The role requires strong leadership, analytical thinking, and effective communication to guide the team through complex scenarios and data-driven initiatives.