Disability & Absence Claims Leader

MetLife; Bloomfield (CT); On-site; USD 55,600 - 99,300; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Stock-based long-term incentives

Paid time off

Job summary

MetLife seeks a Unit Leader on Global Ops to lead a claims team focused on Disability and Absence management. You will guide team members, ensure compliance, and drive accuracy and customer-centric outcomes in line with policy and regulations.

You will mentor staff, address performance gaps, and collaborate with partners while maintaining strong communication with claimants and stakeholders.

Qualifications

• 2+ years of Disability and/or Absence Management experience.
• A comprehensive understanding of disability and/or absence management contractual provisions.
• Strong communication skills, including the ability to interview claimants dynamically with the goal of setting claimant expectations and obtaining information necessary to administer the claim.

Responsibilities

• Supports and guides assigned team members to ensure that they have the knowledge, skills, tools, and resources to be successful as defined by MetLife and our customers.
• Clearly articulate the vision of success at the team and organizational level, how each role, and individual contributes to the aligned goals and objectives.
• Identify, remove, and challenge barriers related to claims management. Escalate to senior leaders in the organization as appropriate along with recommended solutions.
• Evaluate and manage team accountability by providing positive reinforcement or development opportunities to team members that are directly linked to their behaviors and performance objectives.

Skills

Disability management

Absence management

Communication

FMLA/PFML knowledge

Critical thinking

Strategic thinking

Time management

Relationship building

Education

Associate Degree

Tools

Microsoft Office Suite

Job description

MetLife seeks a Unit Leader on Global Ops to lead a claims team focused on Disability and Absence management. You will guide team members, ensure compliance, and drive accuracy and customer-centric outcomes in line with policy and regulations.

You will mentor staff, address performance gaps, and collaborate with partners while maintaining strong communication with claimants and stakeholders.