Strategic Health System Partnerships Director

Alt; San Francisco (CA); Hybrid; USD 170,000 - 250,000; Full time

Job summary

HealthLeap, a SF-based company with a hybrid-friendly model, seeks a Customer Success Director to own health system relationships and drive retention, expansion, and operational alignment. You will partner with founders, product, and data science to turn client insights into long-term value.

You will lead executive business reviews, spot risk early, and help scale customer success playbooks as we grow across multi-condition deployments.

Qualifications

• 7+ years in customer success, strategic account management, consulting, or related roles.
• Experience with health systems or large complex orgs is a plus.

Responsibilities

• Serve as the primary strategic partner to executives and key decision-makers across a portfolio of health system partners.
• Build broad, trusted relationships from the C-suite to operational leaders and deepen them through the partnership.

Skills

Strategic account management

Healthcare industry experience

Executive relationship building

Data storytelling

Cross-functional collaboration

Job description

HealthLeap, a SF-based company with a hybrid-friendly model, seeks a Customer Success Director to own health system relationships and drive retention, expansion, and operational alignment. You will partner with founders, product, and data science to turn client insights into long-term value.

You will lead executive business reviews, spot risk early, and help scale customer success playbooks as we grow across multi-condition deployments.