Head of Strategic Client Success

Leap; United States; Vor Ort; USD 180.000 - 240.000; Vollzeit

Zusammenfassung

Leap seeks a Director of Client Success to lead a team of senior Strategic Client Success Managers and own scalable operating rhythms, escalation paths, and executive relationships with employers, TPAs, PBMs, and consultants. You will drive retention, growth, and client value at scale in a fast-moving environment.

This builder role requires a relationship-first leader who can design account coverage models, lead quarterly business reviews, and partner with Growth to expand top accounts while

Qualifikationen

• 8+ years in client success or related roles with 4+ years leading a team
• Experience with employer-sponsored healthcare, HR, TPAs or PBMs
• Experience in start-up environments or rapid pace
• Relationship-first leader with executive presence who can push back when needed
• Proven ability to build operating systems: standups, escalation paths, metrics
• Willingness to travel up to 30%

Aufgaben

• Lead and develop a senior team of Strategic Client Success Managers
• Design and implement operating rhythms, escalations, and account coverage models
• Create playbooks, health scoring, and renewal workflows to scale
• Track retention, utilization, client satisfaction, and time to resolution
• Own executive client relationships and lead quarterly/annual reviews
• Partner with Growth on renewals, expansions, and client references
• Collaborate with clinical, operations, product, and support for seamless delivery

Kenntnisse

Client relationship management

Leadership

Executive presence

Start-up experience

Strategic thinking

Travel up to 30%

Jobbeschreibung

Leap seeks a Director of Client Success to lead a team of senior Strategic Client Success Managers and own scalable operating rhythms, escalation paths, and executive relationships with employers, TPAs, PBMs, and consultants. You will drive retention, growth, and client value at scale in a fast-moving environment.

This builder role requires a relationship-first leader who can design account coverage models, lead quarterly business reviews, and partner with Growth to expand top accounts while