VP, Strategic Client Success & Growth

Openkrill; United States; Remote; USD 180,000 - 230,000; Full time

Job summary

Leap is seeking a Director of Client Success to lead a senior team of Strategic Client Success Managers and own scalable client relationships with employers, TPAs, PBMs, and consultants. This builder role requires establishing operating rhythms, escalation paths, and account coverage models that scale with rapid growth.

You will manage executive sponsor relationships, drive quarterly reviews, and partner with Growth for renewals and strategy. Travel up to 30% is expected.

Qualifications

• 8+ years in client success, account management, or benefits consulting, with at least 4 years managing a team of senior or principal-level contributors
• Deep experience with employer-sponsored healthcare and HR/Benefits stakeholders
• Startup or growth-stage experience; fast-paced environment

Responsibilities

• Lead and develop a senior and principal-level client success team, set expectations for outcomes and client experience
• Build and manage the operating rhythm, escalation paths, playbooks, and renewal workflows
• Deliver white-glove service at scale with defined service standards and proactive process improvements
• Own executive client relationships as sponsor and escalation point for strategic clients
• Cross-functional leadership with clinical, operations, product, and support leaders to ensure seamless service delivery

Skills

Client Success Leadership

Executive Relationship Management

Team Building

Cross-functional collaboration

Growth mindset

Travel readiness

Job description

Leap is seeking a Director of Client Success to lead a senior team of Strategic Client Success Managers and own scalable client relationships with employers, TPAs, PBMs, and consultants. This builder role requires establishing operating rhythms, escalation paths, and account coverage models that scale with rapid growth.

You will manage executive sponsor relationships, drive quarterly reviews, and partner with Growth for renewals and strategy. Travel up to 30% is expected.