Strategic Health System Partnerships Director

Alt; San Francisco (CA); Hybride; USD 150 000 - 230 000; Plein temps

Résumé du poste

HealthLeap, a San Francisco–based healthtech company, is seeking a Customer Success Director to own the health system relationships portfolio and drive retention, expansion, and scalable adoption across our multi-condition platform.

You'll partner with founders, product leadership, and data science to translate the customer voice into strategic decisions, build long-term partnerships, and guide cross-functional teams through complex deployments in healthcare environments.

Qualifications

• Substantial experience (7+ years) in customer success or related roles with a track record of growing senior-level relationships.
• Experience with health systems or large, complex organizations; healthcare knowledge is a plus.
• Comfort with data: read dashboards, build a business case, and tell the numbers story to executives.
• Strong commercial judgment on retention and expansion.
• Ability to work with ownership and ambiguity in a fast-moving startup.
• Ability to collaborate across clinical, technical, and product teams.
• Willingness to travel regularly for site visits and partner milestones.

Responsabilités

• Serve as the primary strategic partner to executives and key decision-makers across a portfolio of health system partners
• Build broad, trusted relationships early, from the C-suite to operational leaders, and deepen them throughout the partnership
• Own retention and renewal, and partner with our sales team on expansion into new service lines
• Define success with each partner in clinical, operational, and financial terms, and lead executive business reviews
• Work closely with clinical and implementation teams to drive adoption
• Spot risk early and address it
• Incorporate the customer's voice into product, data science, and company decisions
• Help build playbooks for scaling customer success as we grow

Connaissances

Customer success

Strategic account management

C-suite relationship management

Healthcare industry knowledge

Outils

Salesforce

Tableau

Description du poste

HealthLeap, a San Francisco–based healthtech company, is seeking a Customer Success Director to own the health system relationships portfolio and drive retention, expansion, and scalable adoption across our multi-condition platform.

You'll partner with founders, product leadership, and data science to translate the customer voice into strategic decisions, build long-term partnerships, and guide cross-functional teams through complex deployments in healthcare environments.