Director, Water Program Delivery

HDR; City of Albany (NY); On-site; USD 175,000 - 300,000; Full time

Benefits offered by this job

Employee ownership benefits

Comprehensive benefits package

Tuition reimbursement

Paid time off

Job summary

HDR is seeking a Water Business Group Professional Services Director to lead technical quality, delivery excellence, and professional practice across the matrix organization. Based in the United States with global reach, you will align practice groups, strengthen delivery, and advance standards that improve client outcomes and project performance.

The role reports to the WBG President and requires senior leadership experience, a strong background in professional services delivery, and a

Qualifications

• 15 years of experience in managing technical teams and professional services.
• Experience leading complex programs and large-scale projects.
• Strong interpersonal and communication skills.
• Expertise in QA, QC, and risk management.
• Ability to develop technical standards and continuous improvement.

Responsibilities

• Lead and monitor the development and training of business group staff in technical, professional, business, and service delivery competencies.
• Lead the evaluation, implementation, and adoption of professional services technologies and digital delivery tools to improve quality and efficiency.
• Coordinate and monitor staff training in company policies including risk management and quality.
• Lead quality assurance efforts to implement QA and QC programs ensuring delivery standards are met.
• Support recruiting, staffing, and development of key staff and cross-group collaboration.

Skills

Executive presence

Leadership

Interpersonal communication

Quality assurance

Risk management

Job description

HDR is seeking a Water Business Group Professional Services Director to lead technical quality, delivery excellence, and professional practice across the matrix organization. Based in the United States with global reach, you will align practice groups, strengthen delivery, and advance standards that improve client outcomes and project performance.

The role reports to the WBG President and requires senior leadership experience, a strong background in professional services delivery, and a