Director, Water Delivery & Professional Services

HDR; Memphis (TN); On-site; USD 175,000 - 300,000; Full time

Benefits offered by this job

Health benefits

Employee ownership

Retirement plan with employer match

Tuition reimbursement

Paid time off

Job summary

HDR's Water Business Group seeks a seasoned Professional Services Director to lead technical quality and delivery excellence across multiple regional groups. Reporting to the WBG President, you will align practice areas, strengthen delivery capabilities, and promote standards and best practices to improve project performance and client outcomes.

You will partner with operations, market sector leaders, and technology teams to drive continuous improvement, mentor future leaders, and position HDR

Qualifications

• 15 years of experience in managing technical teams and practices.
• Experience leading professional services, program management, or delivery on large-scale programs.
• Maintain AEC industry associations and active engagement in professional communities.
• Active participant in an employee-owned culture and HDR values.

Responsibilities

• Lead and monitor development and training of staff in technical, professional, business, and service delivery competencies.
• Develop approaches to new technologies, digital delivery methods, and service areas.
• Lead evaluation and adoption of professional services technologies and delivery tools.
• Coordinate staff training on policies, processes, risk management, and QA/QC.
• Drive continuous improvement by developing standards, best practices, and lessons learned.
• Support recruiting, hiring, retention, and development of key staff; balance workloads.

Skills

Professional leadership

Quality assurance

Risk management

Executive communication

Staff mentoring

Collaboration

HDR values

Job description

HDR's Water Business Group seeks a seasoned Professional Services Director to lead technical quality and delivery excellence across multiple regional groups. Reporting to the WBG President, you will align practice areas, strengthen delivery capabilities, and promote standards and best practices to improve project performance and client outcomes.

You will partner with operations, market sector leaders, and technology teams to drive continuous improvement, mentor future leaders, and position HDR