Director, Virtual Care & Nursing Operations

1004 Lehigh Valley Hospital; Allentown (Lehigh County); On-site; USD 180,000 - 240,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Director of Nursing Operations and Virtual Care to lead enterprise strategies for inpatient virtual nursing and safety observation across the health system. You will drive governance, policy, staffing models, and performance management to ensure safe, high-quality, cost-effective care.

The role requires a BSN and MSN/related master’s, with 5+ years of leadership. You will partner across regions, optimize processes, and advance technology-enabled care

Qualifications

• Bachelor’s degree in nursing and master’s degree in nursing, healthcare administration, business, informatics, or related field.
• 5 years of progressive healthcare or nursing leadership experience.
• Enterprise strategy, governance, operational design, and performance management.
• Knowledge of nursing operations, workforce management, patient safety, quality, and technology-enabled care.
• Ability to lead complex operations, large-scale change, and enterprise transformation.
• Proficiency in analytics, financial management, productivity improvement, and data-driven decisions.
• Strong leadership, communication, collaboration, and consensus-building across organizational levels.
• Knowledge of change management, project implementation, education, and competency development.

Responsibilities

• Leads the enterprise strategy, operating model, governance, and performance framework for Inpatient Virtual Nursing and Patient Safety Observation Care across Jefferson Health.
• Establishes policies, standards, performance expectations, and accountability across regions.
• Accountable for system adoption, quality outcomes, operational performance, financial stewardship, and strategic growth.
• Provides operational oversight of inpatient virtual nursing programs, virtual hubs, and staff, including service delivery, staffing, workflow design, implementation, expansion, and competency management.
• Leads standardization of virtual nursing practices and technology-enabled workflows across bedside care.

Skills

Healthcare leadership

Analytical skills

Change management

Communication

Collaboration

Education

BSN

MSN or related field

Tools

EHR systems

Job description

Lehigh Valley Health Network is seeking a Director of Nursing Operations and Virtual Care to lead enterprise strategies for inpatient virtual nursing and safety observation across the health system. You will drive governance, policy, staffing models, and performance management to ensure safe, high-quality, cost-effective care.

The role requires a BSN and MSN/related master’s, with 5+ years of leadership. You will partner across regions, optimize processes, and advance technology-enabled care