Director of Nursing Operations & Virtual Care

Lehigh Valley Hospital; Allentown (Lehigh County); On-site; USD 150,000 - 190,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) in Allentown, PA, seeks a Director of Nursing Operations and Virtual Care to lead enterprise programs across inpatient virtual nursing and safety observation care. The role drives strategy, governance, staffing, technology-enabled care, and performance across regions and hospitals.

Responsibilities include standardizing policies, improving outcomes, overseeing budgets, and guiding workforce planning with a focus on data-driven, high-quality patient care and

Qualifications

• Bachelor's Degree in nursing from an accredited school.
• Master's Degree in nursing, healthcare administration, business, informatics, or a related field.
• 5 years of progressive healthcare or nursing leadership experience, including responsibility for complex clinical operations, workforce operations, virtual care, centralized services, and/or system-level program leadership.
• Enterprise strategy, governance, operational design, and performance management.
• Knowledge of nursing operations, workforce management, patient safety, quality, and technology-enabled care.
• Ability to lead complex operations, large-scale change, and enterprise transformation.
• Proficiency in analytics, financial management, productivity improvement, and data-driven decision-making.
• Strong leadership, communication, collaboration, and consensus-building skill

Responsibilities

• Leads the enterprise strategy, operating model, governance, and performance framework for Inpatient Virtual Nursing and Patient Safety Observation Care across regions.
• Establishes policies, standards, performance expectations, and accountability measures to ensure consistent, compliant execution across all regions.
• Accountable for system adoption, quality outcomes, operational performance, financial stewardship, and strategic growth.
• Provides operational oversight of inpatient virtual nursing programs, virtual hubs, and staff, including service delivery, staffing, workflow design, implementation, expansion, and competency management.
• Standardizes virtual nursing practices, technology-enabled workflows, and integration with bedside care.
• Accountable for operational reliability, utilization, patient reach, workforce experience, patient outcomes, and program performance.
• Leads the enterprise in-person and virtual observation program, including governance, policy, staffing models, patient-selection criteria and EHR-enabled workflows.
• Oversees trended observation operations insights with regional leaders to optimize safety, resource utilization, and modality selection.
• Accountable for appropriate observation utilization, patient safety outcomes, technology performance, and reduction of operational variation across the system.
• Serves as the Nursing Operations business owner for virtual care technologies, EHR optimization, reporting, analytics, and vendor relationships.
• Leads budget development, workforce planning, business cases, productivity management, and resource allocation.
• Recruits, develops, and retains leaders and staff while fostering collaboration, innovation, and continuous improvement.
• Accountable for data integrity, technology reliability, financial performance, stakeholder engagement, and successful system-wide implementation and sustainment of virtual care programs.

Skills

Nursing leadership

Enterprise strategy

Change management

Data-driven decision-making

Financial management

Stakeholder collaboration

Analytics

Education

Bachelor's degree in nursing

Master's degree in nursing / healthcare administration

Job description

Lehigh Valley Health Network (LVHN) in Allentown, PA, seeks a Director of Nursing Operations and Virtual Care to lead enterprise programs across inpatient virtual nursing and safety observation care. The role drives strategy, governance, staffing, technology-enabled care, and performance across regions and hospitals.

Responsibilities include standardizing policies, improving outcomes, overseeing budgets, and guiding workforce planning with a focus on data-driven, high-quality patient care and