Director Nursing Operations and Virtual Care

Lehigh Valley Hospital; Allentown (Lehigh County); On-site; USD 150,000 - 190,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) in Allentown, PA, seeks a Director of Nursing Operations and Virtual Care to lead enterprise programs across inpatient virtual nursing and safety observation care. The role drives strategy, governance, staffing, technology-enabled care, and performance across regions and hospitals.

Responsibilities include standardizing policies, improving outcomes, overseeing budgets, and guiding workforce planning with a focus on data-driven, high-quality patient care and

Qualifications

• Bachelor's Degree in nursing from an accredited school.
• Master's Degree in nursing, healthcare administration, business, informatics, or a related field.
• 5 years of progressive healthcare or nursing leadership experience, including responsibility for complex clinical operations, workforce operations, virtual care, centralized services, and/or system-level program leadership.
• Enterprise strategy, governance, operational design, and performance management.
• Knowledge of nursing operations, workforce management, patient safety, quality, and technology-enabled care.
• Ability to lead complex operations, large-scale change, and enterprise transformation.
• Proficiency in analytics, financial management, productivity improvement, and data-driven decision-making.
• Strong leadership, communication, collaboration, and consensus-building skill

Responsibilities

• Leads the enterprise strategy, operating model, governance, and performance framework for Inpatient Virtual Nursing and Patient Safety Observation Care across regions.
• Establishes policies, standards, performance expectations, and accountability measures to ensure consistent, compliant execution across all regions.
• Accountable for system adoption, quality outcomes, operational performance, financial stewardship, and strategic growth.
• Provides operational oversight of inpatient virtual nursing programs, virtual hubs, and staff, including service delivery, staffing, workflow design, implementation, expansion, and competency management.
• Standardizes virtual nursing practices, technology-enabled workflows, and integration with bedside care.
• Accountable for operational reliability, utilization, patient reach, workforce experience, patient outcomes, and program performance.
• Leads the enterprise in-person and virtual observation program, including governance, policy, staffing models, patient-selection criteria and EHR-enabled workflows.
• Oversees trended observation operations insights with regional leaders to optimize safety, resource utilization, and modality selection.
• Accountable for appropriate observation utilization, patient safety outcomes, technology performance, and reduction of operational variation across the system.
• Serves as the Nursing Operations business owner for virtual care technologies, EHR optimization, reporting, analytics, and vendor relationships.
• Leads budget development, workforce planning, business cases, productivity management, and resource allocation.
• Recruits, develops, and retains leaders and staff while fostering collaboration, innovation, and continuous improvement.
• Accountable for data integrity, technology reliability, financial performance, stakeholder engagement, and successful system-wide implementation and sustainment of virtual care programs.

Skills

Nursing leadership

Enterprise strategy

Change management

Data-driven decision-making

Financial management

Stakeholder collaboration

Analytics

Education

Bachelor's degree in nursing

Master's degree in nursing / healthcare administration

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

The Director, Nursing Operations and Virtual Care provides enterprise leadership for Inpatient Virtual Nursing and Patient Safety Observation Care across Jefferson Health. The role is accountable for the strategy, implementation, standardization, performance, and continuous improvement of these programs across regions, hospitals, virtual hubs, and inpatient units.

Responsibilities include oversight of inpatient virtual nursing operations, workforce planning, clinical workflows, technology-enabled care delivery, quality outcomes, and program expansion, as well as leadership of the health system's in-person and virtual safety observation strategy, governance, policy, resource deployment, and performance management.

In collaboration with regional and system stakeholders, the Director establishes standardized policies, competencies, technologies, workflows, and performance measures to ensure consistent, safe, effective, and fiscally responsible care delivery across the health system.

Job Duties

Leads the enterprise strategy, operating model, governance, and performance framework for Inpatient Virtual Nursing and Patient Safety Observation Care across Jefferson Health.

Establishes policies, standards, performance expectations, and accountability measures to ensure consistent, compliant execution across all regions.

Accountable for system adoption, quality outcomes, operational performance, financial stewardship, and strategic growth.

Provides operational oversight of inpatient virtual nursing programs, virtual hubs, and staff, including service delivery, staffing, workflow design, implementation, expansion, and competency management.

Standardizes virtual nursing practices, technology-enabled workflows, and integration with bedside care.

Accountable for operational reliability, utilization, patient reach, workforce experience, patient outcomes, and program performance.

Leads the enterprise in-person and virtual observation program, including governance, policy, staffing models, patient-selection criteria and EHR-enabled workflows.

Oversees trended observation operations insights with regional leaders to optimize safety, resource utilization, and modality selection.

Accountable for appropriate observation utilization, patient safety outcomes, technology performance, and reduction of operational variation across the system.

Serves as the Nursing Operations business owner for virtual care technologies, EHR optimization, reporting, analytics, and vendor relationships.

Leads budget development, workforce planning, business cases, productivity management, and resource allocation.

Recruits, develops, and retains leaders and staff while fostering collaboration, innovation, and continuous improvement.

Accountable for data integrity, technology reliability, financial performance, stakeholder engagement, and successful system-wide implementation and sustainment of virtual care programs.

Minimum Qualifications

Bachelor's Degree in nursing from an accredited school of nursing and

Master's Degree in nursing, healthcare administration, business, informatics, or a related field.

5 years of progressive healthcare or nursing leadership experience, including responsibility for complex clinical operations, workforce operations, virtual care, centralized services, and/or system-level program leadership.

Enterprise strategy, governance, operational design, and performance management.

Knowledge of nursing operations, workforce management, patient safety, quality, and technology-enabled care.

Ability to lead complex operations, large-scale change, and enterprise transformation.

Proficiency in analytics, financial management, productivity improvement, and data-driven decision-making.

Strong leadership, communication, collaboration, and consensus-building skill