Regional Operations Leader – Multi-Site Fulfillment

Fellers; Hanover Park (IL); On-site; USD 120,000 - 175,000; Full time

Job summary

Fellers, LLC is seeking a Regional Operations Manager to lead the Customer Fulfillment Process for a network of 10 to 12 ecommerce facilities. You will guide a team of 20 to 35 associates, drive process improvements, and ensure safety and KPI goals are met in a fast-paced distribution environment.

This role requires travel to locations within the region, strong leadership, and a track record of implementing Lean Six Sigma-driven improvements to optimize speed, service, and accuracy.

Qualifications

• 10 years’ experience with Warehouse Management Systems (WMS) to include tracking metrics and proactively monitoring dashboards and workflows ensuring excellent customer metrics. NetSuite WMS and ShipWare preferred.
• 4-5 years of experience managing associates remotely and managing performance.
• Strong facilitation, communication, organizational, analytical, and mathematical skills
• Success in motivating and inspiring team to achieve results.
• Superior training skills and experience in rolling out new systems and processes.

Responsibilities

• Proactively monitor and facilitate high levels of quality, accuracy, and process consistency in operational processes and systems.
• Develop and grow a culture of operational excellence, safety first, customer satisfaction and associate engagement.
• Manage a training and development plan for all associates to include coaching, mentoring and WMS system knowledge.
• Manage and develop a high performing team, fostering a culture of safety, accountability and ownership.
• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the facilities within the region.
• Ensures facilities deliver on receiving and put-away, inventory counts and analysis, location maintenance and down stocking, and work assigned KPI’s are completed within established timelines.
• Responsible for ensuring the order, organization, and cleanliness of all facilities within their region.
• Set operational standards for every facility, ensuring effective scheduling, attendance and performance levels are maintained to meet operational goals.
• Travel to all locations regularly to ensure excellence in operations, including process compliance, operational efficiencies, safety and KPI’s.
• Identify and implement process improvements to optimize, speed, service and selection.
• Analyze reports to identify trends, opportunities and cost optimization.
• Communicate service level agreement expectations, and manage performance to support continued achievement.
• Foster a “safety first” culture through awareness, training and accountability.
• Leverage a mix of key metrics, Lean Six Sigma, GEMBA walks and other activities to understand what’s working well and where to improve.
• Collaborate cross functionally with key internal business partners to ensure smooth order fulfillment operations and customer satisfaction

Skills

WMS proficiency

Remote supervision

Process improvement

Communication

Tools

NetSuite WMS

ShipWare

Job description

Fellers, LLC is seeking a Regional Operations Manager to lead the Customer Fulfillment Process for a network of 10 to 12 ecommerce facilities. You will guide a team of 20 to 35 associates, drive process improvements, and ensure safety and KPI goals are met in a fast-paced distribution environment.

This role requires travel to locations within the region, strong leadership, and a track record of implementing Lean Six Sigma-driven improvements to optimize speed, service, and accuracy.