Director, Trust & Safety — Scale Enforcement & Policy

Suno; New York (NY); On-site; USD 195,000 - 256,000; Full time

Job summary

Suno is seeking a senior leader to head Trust & Safety in New York. You will directly lead enforcement operations and policy, partnering with PM, Eng, and Legal to scale detection and remediation of violative content, fraud, bots, and identity issues, while aligning with music rights and regulatory obligations.

You will report to the Head of Operations and collaborate with Comms, Product, ML, and Legal to build scalable enforcement systems with high accuracy and measurable impact.

Qualifications

• 8+ years in trust & safety, integrity, or content operations.
• 4+ years leading teams through scale inflections.
• Ownership of enforcement metrics at a UGC or generative AI platform.
• Experience moving Product, Engineering, Legal and Policy without direct authority.

Responsibilities

• Build and lead the Trust & Safety team, including enforcement operations, policy, vendor programs, quality management, and training.
• Own enforcement economics end-to-end: cost per decision, precision and recall tradeoffs at volume, automation rate targets, queue design, and the vendor versus in-house mix.
• Govern AI-assisted decisioning: model-assisted enforcement pipelines, human-in-the-loop thresholds, appeals architecture, and audit accountability for automated actions.
• Own the BPO relationship and every Trust & Safety vendor partnership: selection, contract negotiation support, capacity strategy, quality accountability, and decision of what stays outsourced vs moves in-house.
• Run the operational layer of music rights enforcement: rights-matching abuse patterns, impersonation and copyright workflows, in close partnership with Legal.
• Partner with Legal to translate regulatory regimes (DSA, OSA and emerging AI-content rules) into tooling, process and measurable operational readiness.
• Represent Trust & Safety to executive leadership with clear metrics and honest tradeoffs.

Skills

Trust & Safety

Team leadership

Enforcement metrics

Model-assisted enforcement

Policy collaboration

Tools

Vendor management

Rights enforcement

Job description

Suno is seeking a senior leader to head Trust & Safety in New York. You will directly lead enforcement operations and policy, partnering with PM, Eng, and Legal to scale detection and remediation of violative content, fraud, bots, and identity issues, while aligning with music rights and regulatory obligations.

You will report to the Head of Operations and collaborate with Comms, Product, ML, and Legal to build scalable enforcement systems with high accuracy and measurable impact.