Director, Trust & Safety

Jobtailor; California (MO); On-site; USD 160,000 - 260,000; Full time

Job summary

Suno is seeking a Lead Trust & Safety to build and guide the global Trust & Safety organization, overseeing enforcement operations, policy governance, vendor programs, and training. You will own enforcement economics, design scalable, AI-assisted decisioning, and ensure auditability of actions.

This role collaborates with Legal, Product, Engineering, and senior leadership to manage complex regulatory and rights-enforcement challenges.

Qualifications

• 8+ years in trust & safety, integrity, or content operations.
• 4+ years leading teams through scale inflections.
• Ownership of enforcement metrics at a UGC or generative AI platform.
• Experience with model-assisted enforcement and human-in-the-loop design.
• Track record of moving Product, Engineering, Legal, and Policy without direct authority.

Responsibilities

• Build and lead the Trust & Safety team, including enforcement operations, policy, vendor programs, quality management, and training.
• Own enforcement economics end-to-end, including cost per decision, precision and recall tradeoffs, automation rate targets, queue design, and vendor vs. in-house mix.
• Govern AI-assisted decisioning, including model-assisted enforcement pipelines, human-in-the-loop thresholds, appeals architecture, and audit accountability.
• Own the BPO relationship and Trust & Safety vendor partnerships, including selection, contract negotiation support, capacity strategy, quality accountability, and outsourcing decisions.
• Run the operational layer of music rights enforcement, including rights-matching abuse patterns, impersonation, and copyright workflows.
• Partner with Legal to translate DSA, OSA, and emerging AI-content rules into tooling, processes, and measurable operational readiness.
• Represent Trust & Safety to executive leadership with clear metrics and honest tradeoffs.
• Partner with PM, Engineering, Legal, Communications, Product, ML, and other teams to scale detection and remediation of violative content, fraud, bots, and identity issues.
• Report to the Head of Operations.

Skills

Trust & Safety Leadership

Enforcement Metrics Ownership

Model-Assisted Enforcement Governance

Vendor Partnership Management

Regulatory Compliance Experience

Rights-Matching Abuse Patterns

Human-In-The-Loop Design

Audit Accountability

Decision Accuracy Metrics

Appeal Overturn Rate

Cross-Functional Collaboration

Leadership

Communication

Job description

• Lead Trust & Safety at Suno
• Build and lead the Trust & Safety team, including enforcement operations, policy, vendor programs, quality management, and training
• Own enforcement economics end-to-end, including cost per decision, precision and recall tradeoffs, automation rate targets, queue design, and vendor versus in-house mix
• Govern AI-assisted decisioning, including model-assisted enforcement pipelines, human-in-the-loop thresholds, appeals architecture, and audit accountability
• Own the BPO relationship and Trust & Safety vendor partnerships, including selection, contract negotiation support, capacity strategy, quality accountability, and outsourcing decisions
• Run the operational layer of music rights enforcement, including rights-matching abuse patterns, impersonation, and copyright workflows
• Partner with Legal to translate DSA, OSA, and emerging AI-content rules into tooling, processes, and measurable operational readiness
• Represent Trust & Safety to executive leadership with clear metrics and honest tradeoffs
• Partner with PM, Engineering, Legal, Communications, Product, ML, and other teams to scale detection and remediation of violative content, fraud, bots, and identity issues
• Report to the Head of Operations

Requirements

• 8+ years in trust & safety, integrity, or content operations
• 4+ years leading teams through significant scale inflections
• Demonstrated ownership of enforcement metrics at a UGC or generative AI platform, including automation rate, decision accuracy, cost per action, and appeal overturn rate
• Experience building or governing model-assisted enforcement with human-in-the-loop design and audit accountability
• Track record of moving Product, Engineering, Legal, and Policy without direct authority
• Music, media, or IP-adjacent platform experience and fluency in rights-matching abuse patterns
• Direct exposure to DSA, OSA, or emerging AI-content regulatory regimes as operational requirements
• Legally authorized to work in the United States
• Must answer whether visa sponsorship is required now or in the future to work in the United States

Core Competencies

Demonstrates expertise in Trust & Safety leadership, including team building, enforcement operations, and policy governance. Proficient in managing enforcement metrics, vendor partnerships, and compliance with regulatory frameworks in the music and media industry.

Highest-signal resume keywords

• Trust & Safety Leadership
• Enforcement Metrics Ownership
• Model-Assisted Enforcement Governance
• Vendor Partnership Management
• Regulatory Compliance Experience

Hard Skills

• Enforcement Operations
• Policy Development
• Quality Management
• Cost Per Decision Analysis
• Automation Rate Targets
• Rights-Matching Abuse Patterns
• Human-In-The-Loop Design
• Audit Accountability
• Decision Accuracy Metrics
• Appeal Overturn Rate

Soft Skills

• Cross-Functional Collaboration
• Leadership
• Communication

Industry Keywords

• User-Generated Content
• Generative AI
• Digital Services Act
• Online Safety Act
• Intellectual Property
• Content Operations
• Music Rights Enforcement
• Fraud Detection
• Identity Issues
• Operational Readiness