Director, Trust & Safety

Suno; San Francisco (CA); On-site; USD 195,000 - 256,000; Full time

Job summary

Suno is seeking a leader to head Trust & Safety, overseeing enforcement operations, policy, and vendor partnerships. You will scale detection and remediation of violative content, fraud, bots, and identity issues, while navigating music rights and regulatory obligations.

Report to Head of Operations and collaborate with Comms, Product, Eng, ML, and Legal. You will drive enforcement systems that scale with the platform, ensuring high accuracy and clear cost metrics, while guiding cross-functional

Qualifications

• 8+ years in trust & safety, integrity, or content operations.
• Experience owning enforcement metrics: automation rate, accuracy, cost per action.
• Experience building or governing model-assisted enforcement with human-in-the-loop design.

Responsibilities

• Build and lead the Trust & Safety (T&S) team and related programs.
• Own enforcement economics end-to-end: cost per decision, precision vs. recall at volume, automation targets.
• Govern AI-assisted decisioning: model-assisted pipelines, human-in-the-loop thresholds, auditability.

Skills

Trust & Safety

Team Leadership

UGC enforcement

Policy collaboration

Job description

About Suno

We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfillment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world.

Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible.

Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA).

The role

You will lead Trust & Safety at Suno. Directly leading enforcement operations and policy, you will also partner with PM, Eng, and Legal to scale detection and remediation of violative content, fraud, bots, and identity issues, while also navigating music rights and our regulatory obligations. Generation volume grows faster than any human review model can, so we focus on building enforcement systems that scale with the platform, hold it to a high degree of accuracy, and know exactly what decisions costs. You will report to the Head of Operations and partner regularly with Comms, Product, Engineering, ML, and Legal.

Listen to the song we made about the role: https://suno.com/s/QawvJRO3jhDr1Cb8

What you'll do

• Build and lead the T&S team, including enforcement operations, policy, vendor programs, quality management, and training.

• Own enforcement economics end-to-end: cost per decision, precision and recall tradeoffs at volume, automation rate targets, queue design, and the vendor versus in-house mix.

• Govern AI-assisted decisioning: model-assisted enforcement pipelines, human-in-the-loop thresholds, appeals architecture, and audit accountability for automated actions.

• Own the BPO relationship and every Trust & Safety vendor partnership: selection, contract negotiation support, capacity strategy, quality accountability, and the decision of what stays outsourced versus moves in-house

• Run the operational layer of music rights enforcement: rights-matching abuse patterns, impersonation and copyright workflows, in close partnership with Legal.

• Partner with Legal to translate regulatory regimes (DSA, OSA and emerging AI-content rules) into tooling, process and measurable operational readiness.

• Represent Trust & Safety to executive leadership with clear metrics and honest tradeoffs.

What you'll bring

• 8+ years in trust & safety, integrity, or content operations, including 4+ years leading teams through significant scale inflections.

• Demonstrated ownership of enforcement metrics at a UGC or generative AI platform: automation rate, decision accuracy, cost per action, appeal overturn rate.

• Experience building or governing model-assisted enforcement with human-in-the-loop design and audit accountability.

• A track record of moving Product, Engineering, Legal, and Policy without direct authority.

Nice to have

• Music, media or IP-adjacent platform experience and fluency in rights-matching abuse patterns.

• Direct exposure to DSA, OSA or emerging AI-content regulatory regimes as operational requirements.

Compensation and benefits

The annual salary range for this role is $195,200 - $256,200 + target equity + benefits (including medical, dental, vision, and 401k)

Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.