Lead, Scaled Detection & Enforcement – Trust & Safety

Etsy, Inc.; New York (NY); Hybrid; USD 162,000 - 219,000; Full time

Benefits offered by this job

Equity package

Annual performance bonus

Competitive benefits

Job summary

Etsy, Inc. is seeking a Senior Manager, Scaled Detection & Enforcement, Trust & Safety, to lead a distributed team focused on mitigating violative content across the Marketplace.

You will shape proactive abuse-mitigation strategy, optimize labeling operations, and collaborate with Policy, Product, Engineering, Analytics and Vendor Operations to improve model feedback loops and detection systems.

Qualifications

• 7+ years of experience in scaled policy enforcement, ML Ops, labeling strategy, and content abuse detection.
• 3+ years of team management experience mentoring high performing teams.
• Strong problem-solving and analytical abilities with a history of operational improvements.
• Technical proficiency in SQL and AI prompting; able to work with diverse partners remotely.
• Excellent communication and cross-functional engagement.
• Ability to influence and collaborate in high-stakes situations.

Responsibilities

• Lead, mentor and coach a distributed team responsible for detection and removal of policy-violating content.
• Shape and implement proactive abuse mitigation strategy, labeling operations, and feedback loops.
• Identify abuse trends, investigate and mitigate with scaled detection and insights for partners.
• Handle issues with potential legal, regulatory, or reputational risk; weekend availability may be required.
• Remain comfortable with exposure to graphic or sensitive content.
• Drive improvements to performance metrics based on operational drivers.

Skills

Policy enforcement

Team management

Problem solving

SQL

AI prompting

Cross-functional comms

Influence

Tools

SQL

AI prompting

Job description

Etsy, Inc. is seeking a Senior Manager, Scaled Detection & Enforcement, Trust & Safety, to lead a distributed team focused on mitigating violative content across the Marketplace.

You will shape proactive abuse-mitigation strategy, optimize labeling operations, and collaborate with Policy, Product, Engineering, Analytics and Vendor Operations to improve model feedback loops and detection systems.