Senior Manager, Scaled Trust & Safety Enforcement

Etsy, Inc.

New York (NY)

Hybrid

USD 162,000 - 219,000

Full time

14 days+
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Benefits offered by this job

Equity package
Annual bonus
Competitive benefits

Job summary

Etsy, Inc. seeks a Senior Manager, Scaled Detection & Enforcement, Trust & Safety to lead a distributed team mitigating violative content on the marketplace. You will drive proactive detection strategies in collaboration with Policy, Product, Engineering, and Analytics teams.

You will identify abuse trends, optimize labeling operations, and ensure robust risk assessment for new product features. Expect to manage sensitive content and maintain strong performance metrics across geographies.

Qualifications

  • 7+ years in scaled policy enforcement, ML Ops, labeling, or content abuse detection.
  • 3+ years of team management; ability to mentor high performing teams.
  • Proven problem-solving, analytical, and cross-functional collaboration skills.
  • Strong technical fluency (SQL, AI prompting) and excellent communication.

Responsibilities

  • Lead and coach a distributed team responsible for detecting and removing policy-violating content.
  • Shape and drive proactive abuse mitigation strategy, labeling operations, and feedback loops.
  • Collaborate with Policy, Product, Engineering, Vendor Ops, and Analytics partners.
  • Identify abuse trends, investigate quickly, and implement scalable mitigations.
  • Analyze root causes and define corrective actions; address high-stakes issues including weekends.
  • Manage sensitive content exposure and improve operational performance metrics.

Skills

Team leadership
Policy enforcement
ML Ops
Labeling strategy
Content abuse detection
SQL
AI prompting
Cross-functional collaboration
Communication

Job description

Etsy, Inc. seeks a Senior Manager, Scaled Detection & Enforcement, Trust & Safety to lead a distributed team mitigating violative content on the marketplace. You will drive proactive detection strategies in collaboration with Policy, Product, Engineering, and Analytics teams.

You will identify abuse trends, optimize labeling operations, and ensure robust risk assessment for new product features. Expect to manage sensitive content and maintain strong performance metrics across geographies.

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