Director, Telecommunication & Contact Center Innovation

Harvard Partners, LLP, Trusted Advisors to IT; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Harvard Partners, LLP, Trusted Advisors to IT, is seeking a Director of Telecommunications based in Boston, Massachusetts. This role involves leading the development of a multi-year telecommunications strategy, ensuring effective communication strategies across clinical care and health plan operations.

The ideal candidate will have extensive experience with voice platforms, a strong grasp on healthcare regulatory requirements, and proven leadership skills. Responsibilities include managing vendor relationships and overseeing day-to-day operations to enhance patient access and operational efficiency.

Qualifications

• 10+ years of progressive leadership experience in telecommunications or IT infrastructure, preferably in a healthcare setting.
• Experience managing voice platforms in complex, multi-site environments.
• Proven ability to develop and execute strategic roadmaps aligned with organizational goals.

Responsibilities

• Lead the development of telecommunications and contact center strategy.
• Partner with senior leadership to define unified communication strategies.
• Oversee operations and performance of enterprise voice infrastructure.

Skills

Leadership

Telecommunications Management

Vendor Management

Communication Skills

Project Management

Education

Bachelor's degree in Information Technology, Telecommunications, or related field

Tools

RingCentral

Avaya

Cisco

NICE CXone

CRM systems (e.g., Salesforce)

Job description

Harvard Partners, LLP, Trusted Advisors to IT, is seeking a Director of Telecommunications based in Boston, Massachusetts. This role involves leading the development of a multi-year telecommunications strategy, ensuring effective communication strategies across clinical care and health plan operations.

The ideal candidate will have extensive experience with voice platforms, a strong grasp on healthcare regulatory requirements, and proven leadership skills. Responsibilities include managing vendor relationships and overseeing day-to-day operations to enhance patient access and operational efficiency.