Strategic Client Services Director, Telemedicine

Access-Telecare; Dallas (TX); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible vacation days

Culture of ownership

Directly impact patient access

Job summary

Access TeleCare is seeking a dynamic Director of Client Services to lead strategic client relationships across hospitals and health systems. You will partner with executives and clinical staff to define objectives and opportunities for Access TeleCare’s telemedicine services.

The role reports to the Senior Director of Client Services and requires 6+ years in healthcare client management, with strong analytic thinking and cross-functional collaboration.

Qualifications

• Bachelor’s Degree required.
• 6+ years in a customer-facing account management role in healthcare or related field.
• 2+ years in Behavioral Health space a plus.
• Strategic, analytical thinking to resolve client issues.
• Comfort presenting to C-suite and clinical leaders.
• Subject matter expert on clients with internal stakeholders.
• Experience with CRM (Dynamics and Salesforce).
• Strong Microsoft Office skills.

Responsibilities

• Own the overall client experience in your assigned territory and manage the post-implementation relationship.
• Articulate service line value and resolve client inquiries.
• Collaborate with Sales, Marketing, IT, Implementation, Operations, Clinical and Contracts departments to drive initiatives.
• Conduct monthly calls and quarterly business reviews; perform onsite client visits.
• Escalate satisfaction issues at executive level and advocate for clients.
• Balance client advocacy with company representation under minimal supervision.
• Travel 30–40% within territory and corporate offices.
• Perform other duties as assigned.

Skills

Account management

Healthcare

Behavioral health

Executive communication

CRM analytics

Education

Bachelor's degree

Tools

Dynamics

Salesforce

Microsoft Office

Job description

Access TeleCare is seeking a dynamic Director of Client Services to lead strategic client relationships across hospitals and health systems. You will partner with executives and clinical staff to define objectives and opportunities for Access TeleCare’s telemedicine services.

The role reports to the Senior Director of Client Services and requires 6+ years in healthcare client management, with strong analytic thinking and cross-functional collaboration.