Remote Telecommunications Operations Supervisor

NeighborHealth; Boston (MA); On-site; USD 99,840 - 153,920; Full time

Job summary

NeighborHealth in Boston seeks an experienced Telecommunications Operations Supervisor to oversee the telecom team, ensuring smooth day-to-day operations and continuity of service in a fast-paced healthcare setting.

The role coordinates with the Contact Center, manages PBX/VoIP systems, leads staff training, and supports system rollouts, upgrades, and vendor coordination. An on-call rotation is required to ensure reliability.

Qualifications

• Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or related field or equivalent experience.
• 7–10 years in telecommunications support, contact center operations, and enterprise phone systems with increasing responsibility.
• Healthcare or multi-site clinic experience preferred.
• Strong communication, problem-solving, and discretion with sensitive information.

Responsibilities

• Oversee daily telecommunications work and keep team priorities on track.
• Support the Telecommunications Manager with assigning and monitoring work.
• Serve as liaison with the Contact Center and provide PBX/VoIP back-up.
• Assist with system rollouts, upgrades, testing, and special projects.
• Train staff on procedures and keep documentation up to date.
• Participate in on-call rotation for urgent issues and outages.

Skills

PBX and VoIP systems

Contact center operations

Telecommunications support

Staff training

Project coordination

Vendor coordination

Microsoft Office Suite

Interpersonal communication

Education

Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or related field

Tools

PBX

VoIP platforms

Call routing systems

Job description

NeighborHealth in Boston seeks an experienced Telecommunications Operations Supervisor to oversee the telecom team, ensuring smooth day-to-day operations and continuity of service in a fast-paced healthcare setting.

The role coordinates with the Contact Center, manages PBX/VoIP systems, leads staff training, and supports system rollouts, upgrades, and vendor coordination. An on-call rotation is required to ensure reliability.