Director, Telecom

Episcopal Health Services, Inc.; New York (NY); On-site; USD 135,000 - 145,000; Full time

Job summary

Episcopal Health Services, Inc. in Far Rockaway, NY seeks a Director of Hospital Telecommunications to lead strategic planning, engineering, and 24/7 operations of the health system’s communications infrastructure and call center.

The role oversees phone networks, nurse call, DAS, paging, and switchboard operations, blending high-availability engineering with patient-experience focus. Requires 7–10 years telecom experience, 3–5 years in healthcare leadership; bachelor’s (Master’s preferred);

Qualifications

• Bachelor’s degree in Telecommunications, Computer Science, Information Technology, Systems Engineering, or a related field; Master’s degree preferred.
• 7-10 years in telecommunications; 3-5 years in a senior healthcare leadership role.
• Experience managing enterprise healthcare communications systems Cisco Unified Communications, Ascom, Vocera.

Responsibilities

• Direct the operational maintenance and modernization of high-availability communication systems across all hospital campuses and outpatient clinics.
• Manage in-building wireless coverage, Distributed Antenna Systems (DAS), emergency two-way radio networks and overhead/paging infrastructure.
• Oversee integration of telecommunications systems with clinical workflows, including Nurse Call systems, mobile communication apps, and physician on-call scheduling software.

Skills

Senior leadership

Telecommunications

Healthcare IT

Budgeting

Regulatory compliance

Education

Bachelor’s degree in Telecommunications, Computer Science, Information Technology, Systems Engineering, or a related field

Master’s degree preferred

Tools

Cisco Unified Communications

Ascom

Vocera

Job description

Locations

Far Rockaway, NY 11691, USA

Description

Come Grow With Us!

Type:Full-Time (75 hours biweekly)

Shift:Days

Hours:Varies

Pay: $135,000 -$145,000

Job Summary:

The Director of Hospital Telecommunications leads the strategic planning, engineering, maintenance, and 24/7 operational execution of the health system’s telecommunications infrastructure and call center operations. This role oversees critical communication systems – including phone networks, emergency mass notification systems, nurse call integrations, cellular/in-building wireless (DAS), paging networks, and the centralized hospital switchboard operators. The ideal candidate balances high-availability engineering relatability with a compassionate, patient-experience approach to emergency dispatch and customer service routing.

Responsibilities:

• Strategic Telecommunications Infrastructure & Engineering
  • Direct the operational maintenance and modernization of high-availability communication systems across all hospital campuses and outpatient clinics.
  • Manage in-building wireless coverage, Distributed Antenna Systems (DAS), emergency two-way radio networks and overhead/paging infrastructure.
  • Oversee integration of telecommunications systems with clinical workflows, including Nurse Call systems, mobile communication apps, and physician on-call scheduling software.
• Emergency Preparedness & Code Response Systems
  • Maintain 100% operational readiness for critical hospital code dispatch systems (Code Blue, Code Red, Rapid Response, Mass Casualty).
  • Direct the integration of emergency mass notification systems for crisis communication during sever weather, system outages, or disaster events.
  • Ensure redundant, secondary power and failover routing for all core communications infrastructure to guarantee uninterrupted service during power grid or network failures.
• Switchboard Operations & Patient Experience (PX)
  • Manage daily switchboard operator staff, call center managers and dispatchers serving the primary hospital switchboard.
  • Transform operator workflows from basic call transfer to a compassionate “First Responders for Empathy” service model, ensuring fast, polite, and accurate assistance for anxious patients and families.
  • Enforce warm-transfer protocols and HIPAA privacy compliance regarding patient room routing and directory requests.
• Develop and manage the annual telecommunications capital and operational budgets.
• Oversee relationships, service level agreements (SLAs) and contract negotiations with Telcom carriers, internet service providers (ISPs) and equipment vendors.
• Conduct quarterly audits of carrier billing, circuit inventory, and truck utilization to optimize costs.
• Regulatory Compliance and Governance
  • Ensure all telecommunications infrastructure complies with the Joint Commission (TJC) standards, NFPA 99 (Health Care Facilities Code), FCC regulations, and HIPAA security requirements.
  • Maintain rigors disaster recovery (DR) and business continuity plans (BCP) for voice, data, and emergency paging channels.

Requirements:

• Education:
  • Bachelor’s degree in Telecommunications, Computer Science, Information Technology, Systems Engineering, or a related filed required. Master’s degree preferred.
• Experience:
  • Minimum of 7-10 years of progressive telecommunications experience, with at least 3-5 years in a senior healthcare leadership role.
  • Proven track record of managing enterprise level healthcare communications systems Cisco Unified Communications, Ascom, Vocera.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

• Pay or shift range: $135,000 USD to $145,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.