Director, Client Services — Telemedicine Growth & Strategy

Access TeleCare; Dallas (TX); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health benefits

401(k)

Flexible vacation

Wellness days

Culture of ownership

Job summary

Access TeleCare is seeking a dynamic Director of Client Services to lead client relationships and drive growth within our service lines. This role partners with hospital executives and clinical staff to define strategy and opportunities across accounts and reports to the Senior Director of Client Services.

You will own the end-to-end client experience in your territory, coordinate cross-functional teams, conduct quarterly business reviews, travel 30-40% and elevate client satisfaction with

Qualifications

• Bachelor's degree required.
• 6+ years in a customer-facing account management role in healthcare or related field.
• 2+ years in Behavioral Health space is a plus.
• Strong strategic, critical, and analytic thinking to resolve customer issues.
• Comfort presenting to C-suite, clinical leaders, nurses, physicians, IT staff.
• Subject matter expert for clients with internal stakeholders, reporting trends and opportunities.

Responsibilities

• Own the overall client experience in your assigned territory and manage the customer relationship post-implementation.
• Articulate service line value and facilitate resolution to customer inquiries.
• Work cross-functionally with Sales, Marketing, IT, Implementation, Operations, Clinical and Contracts Departments to drive client initiatives.
• Conduct monthly calls and quarterly business reviews; perform onsite client visits to maintain client health.
• Influence clients' experiences at executive level and serve as escalation point for satisfaction issues.
• Balance client advocacy with representing Access TeleCare with minimal supervision.
• Travel 30-40% within territory and corporate offices.
• Other duties as assigned.

Skills

Customer relationship management

Strategic thinking

Analytical thinking

CRM experience

Stakeholder communication

Project management

Data presentation

Travel coordination

Cross-functional collaboration

Microsoft Office

Education

Bachelor's Degree

Tools

Dynamics

Salesforce

Job description

Access TeleCare is seeking a dynamic Director of Client Services to lead client relationships and drive growth within our service lines. This role partners with hospital executives and clinical staff to define strategy and opportunities across accounts and reports to the Senior Director of Client Services.

You will own the end-to-end client experience in your territory, coordinate cross-functional teams, conduct quarterly business reviews, travel 30-40% and elevate client satisfaction with