Director, Technology Support Services & Strategy

WESCO; Las Vegas (NV); On-site; USD 150,000 - 210,000; Full time

Job summary

Wesco in Las Vegas, NV seeks a Director of Technology Support Services to lead a team of experienced technical professionals and managers. You will set performance objectives, oversee capacity planning, budgeting, and delivery of strategic projects, and ensure excellence in customer support.

Applicants should have a strong engineering or IT background, 13+ years in technical roles, and proven leadership. Travel up to 25% is expected; you will interact with senior management and external

Qualifications

• Bachelor’s degree required; field of Engineering or IT preferred.
• 13+ years of experience in the technical field of expertise in design, implementation and/or commissioning.
• 2 years of experience leading a team of at least 6 direct reports preferred.
• AutoCAD 2D or iBwave or JVSG preferred.
• BICSI RCDD and OSP or NTS or DCDC or industry equivalent preferred.
• Strong leadership skills and team development.
• Strong presentation skills to senior management.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to travel up to 25%

Responsibilities

• Provide leadership and oversee a team of experienced technical professional employees or managers.
• Set and ensure measurable annual individual performance objectives for their team.
• Plan, budget, administer, and manage team capacity, operations, and projects.
• Provide technical support to external and internal customers.
• Oversee vendor training activities for the team.
• Develop and approve processes, procedures and policies for improvements.
• Maintain KPI reporting and analysis for senior management.
• Develop and approve customer-facing and internal documentation on best practices and FAQs.
• Coach and mentor the team.
• Communicate with engineering, applications engineering, marketing, supply chain, and QA on product issues and customer needs.
• Deliver presentations to Senior Management and at industry events/tradeshows.

Skills

Leadership

KPI reporting

Customer focus

Presentation skills

Travel readiness

Education

Bachelor’s degree in engineering or IT

Tools

AutoCAD 2D

iBwave

JVSG

BICSI RCDD

Job description

Wesco in Las Vegas, NV seeks a Director of Technology Support Services to lead a team of experienced technical professionals and managers. You will set performance objectives, oversee capacity planning, budgeting, and delivery of strategic projects, and ensure excellence in customer support.

Applicants should have a strong engineering or IT background, 13+ years in technical roles, and proven leadership. Travel up to 25% is expected; you will interact with senior management and external