Director - Technology Support Services

WESCO; Las Vegas (NV); On-site; USD 150,000 - 210,000; Full time

Job summary

Wesco in Las Vegas, NV seeks a Director of Technology Support Services to lead a team of experienced technical professionals and managers. You will set performance objectives, oversee capacity planning, budgeting, and delivery of strategic projects, and ensure excellence in customer support.

Applicants should have a strong engineering or IT background, 13+ years in technical roles, and proven leadership. Travel up to 25% is expected; you will interact with senior management and external

Qualifications

• Bachelor’s degree required; field of Engineering or IT preferred.
• 13+ years of experience in the technical field of expertise in design, implementation and/or commissioning.
• 2 years of experience leading a team of at least 6 direct reports preferred.
• AutoCAD 2D or iBwave or JVSG preferred.
• BICSI RCDD and OSP or NTS or DCDC or industry equivalent preferred.
• Strong leadership skills and team development.
• Strong presentation skills to senior management.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to travel up to 25%

Responsibilities

• Provide leadership and oversee a team of experienced technical professional employees or managers.
• Set and ensure measurable annual individual performance objectives for their team.
• Plan, budget, administer, and manage team capacity, operations, and projects.
• Provide technical support to external and internal customers.
• Oversee vendor training activities for the team.
• Develop and approve processes, procedures and policies for improvements.
• Maintain KPI reporting and analysis for senior management.
• Develop and approve customer-facing and internal documentation on best practices and FAQs.
• Coach and mentor the team.
• Communicate with engineering, applications engineering, marketing, supply chain, and QA on product issues and customer needs.
• Deliver presentations to Senior Management and at industry events/tradeshows.

Skills

Leadership

KPI reporting

Customer focus

Presentation skills

Travel readiness

Education

Bachelor’s degree in engineering or IT

Tools

AutoCAD 2D

iBwave

JVSG

BICSI RCDD

Job description

As the Director - Technology Support Services (TSS), you will provide leadership and oversee a team of experienced technical professional employees or managers; this team will provide technical expertise to internal and external customers. You will be responsible for setting and ensuring measurable annual individual performance objectives for their team.

Responsibilities:

• Responsible for planning, budgeting, administration, and management of team capacity, operations, and strategic and operational projects, and initiatives.

• Provides technical support to external and internal customers as needed in their field of expertise, while managing a team of subject matter experts/managers.

• Oversees the vendor training activities for team and others within the TSS organization.

• Develops and approves processes, procedures and policies for continual improvements.

• Maintains reporting of key performance indicators (KPI), analysis of KPI’s and reporting to senior management.

• Develops, reviews, and approves customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.

• Coaches & mentors a team of experienced technical professional or manager level employees.

• Communicates with engineering, applications engineering, marketing, category management, Supply Chain Services, and quality assurance divisions of any product problems, opportunities, software bugs or emerging customer needs.

• Delivers presentations to Senior Management level and at industry events / tradeshows.

Qualifications:

• Bachelor’s degree required; field of Engineering or Information Technology preferred

• Licenses/Certificates/Designations – based on field of technical expertise

• 13+ years of experience in the technical field of expertise in design, implementation and/or commissioning

• 2 years of experience of leading a team of at least 6 direct reports preferred

• AutoCAD 2D or iBwave or JVSG preferred

• BICSI RCDD and OSP or NTS or DCDC or industry equivalent preferred

• Customer-centric mindset

• Strong leadership skills and team development

• Strong presentation skills to external and internal audiences, including senior management

• Proficiency with computer skills including Microsoft Outlook, Word, Excel, and PowerPoint

• Ability to travel up to 25%

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html)

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.