Director of Information Technology

Pinnacle Partners, Inc; Terre Haute (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and/ or

Vision plans

Job summary

Pinnacle Partners, Inc. is seeking a Director of IT to lead our client's technology environment from the ground up. You will steward IT services, supervise a small support team, and guide strategic initiatives to successful completion.

You will collaborate with leadership, manage budgets, and implement change management practices while ensuring high customer service standards and reliable technology operations across the organization.

Qualifications

• Bachelor’s degree required.
• 3–5 years of supervisory IT experience.
• Excellent written, verbal, interpersonal, and presentation skills.
• Ability to manage multiple strategic projects and deadlines.
• Discretion and confidentiality when handling sensitive data and admin access.
• Experience with change management and process re-engineering.
• Understanding of enterprise IT components including wired/wireless networks, VoIP, Active Directory, LDAP, and information security.
• Familiarity with desktop management tools and IT troubleshooting.

Responsibilities

• Lead IT operations and service delivery.
• Liaise between leadership and central IT, improving service delivery.
• Foster a customer service oriented team culture.
• Hire, supervise, and develop IT staff, enforcing policies.
• Oversee the IT help desk to meet SLAs.
• Manage hardware and software assets.
• Run IT change control following change management processes.
• Contribute to IT budgeting and spending on technology services.
• Lead projects to completion using project management practices.

Skills

Leadership

IT operations

Project management

Troubleshooting

Change management

Team supervision

Communication

Policy compliance

Education

Bachelor’s Degree

Tools

Active Directory

LDAP

VoIP

Desktop management tools

Job description

We are seeking a skilled Director of IT to serve as the key technology leader and point of contact for our client's environment. This role will play a critical part in delivering responsive IT services, leading a small support team, and driving strategic technology projects to successful completion.

Key Responsibilities:

• Lead all IT operations and service delivery
• Act as the liaison between leadership and the central IT organization, partnering with leaders to improve how IT services are delivered
• Build a team culture centered on outstanding customer service
• Hire, supervise, and develop IT support staff, promoting compliance with required policies
• Oversee the IT help desk by assigning, tracking, and reviewing work to meet SLAs
• Manage hardware and software assets
• Run IT change control in line with organization-wide change management processes
• Contribute to IT budgeting and direct spending on computer and technology services
• Lead team projects to completion using proven project management practices

Requirements:

• Bachelor’s Degree
• 3-5 years of supervisory experience supporting IT environments
• Excellent written, verbal, interpersonal, and presentation skills with both technical teams and leadership
• Ability to manage multiple strategic projects and objectives and deliver on deadlines
• Discretion and confidentiality when accessing sensitive data and holding local administrative access to desktop equipment
• Demonstrated experience in change management and process re-engineering
• Understanding of how enterprise IT components interrelate, including wired and wireless networks, VoIP, Active Directory, LDAP, and information security
• Familiarity with advanced desktop management tools and strong IT troubleshooting skills

Benefits Overview:

• Comprehensive medical, dental, and vision plans