Technology Support Director: Strategy, Leadership & Impact

Virtusa; Southborough (MA); On-site; USD 180,000 - 260,000; Full time

Job summary

Virtusa in Southborough, MA is seeking a Senior Director of Technology to lead the technical support engineering team and drive strategic technology initiatives. The role emphasizes governance, customer satisfaction, and scalable IT operations.

The candidate should bring 15+ years in technology management, with at least 5 years in leadership, superb communication, and a track record of delivering complex projects in fast-paced environments.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's preferred.
• 15+ years in technology management with at least 5 years in a leadership role.
• Proven track record of successful project delivery and team management.

Responsibilities

• Lead and mentor a team of technical support engineers, fostering a culture of excellence.
• Develop and implement technology strategies that align with business objectives.
• Oversee the technical support process, ensuring timely resolution of customer issues.
• Collaborate with cross-functional teams to address technology-related challenges.
• Monitor industry trends and emerging technologies to inform strategic decisions.
• Manage budgets and resources to optimize team performance and outcomes.

Skills

Technology management

Technical leadership

Problem solving

Communication skills

Education

Bachelor's degree in CS/IT

Master's degree preferred

Job description

Virtusa in Southborough, MA is seeking a Senior Director of Technology to lead the technical support engineering team and drive strategic technology initiatives. The role emphasizes governance, customer satisfaction, and scalable IT operations.

The candidate should bring 15+ years in technology management, with at least 5 years in leadership, superb communication, and a track record of delivering complex projects in fast-paced environments.