Director of Support Services

Crossroads Technologies, Inc.; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid training and certification testing

Prescription coverage

Vision coverage

Paid time off

Job summary

Crossroads Technologies, Inc. is seeking a Director of Support Services to lead IT projects and manage all support staff. The ideal candidate will have a minimum of five years in IT support and two years in leadership roles, ensuring effective support services and managing client relationships.

The role involves routine maintenance in Microsoft environments, managing help desk deliverables, and leading a dedicated team. Benefits include competitive salary, paid training, and a 401(k) retirement plan.

Qualifications

• 5+ years of IT support experience is preferred.
• 2+ years of IT leadership experience is preferred.
• Solid experience in support services management roles is preferred.
• Experience with desktop management is preferred.
• Ability to learn and support new technologies.

Responsibilities

• Lead IT projects for clients.
• Manage all support staff and help desk services.
• Work with client stakeholders on strategies.
• Routine network maintenance in Microsoft environments.

Skills

IT Support Experience

Leadership Experience

Communication Skills

Decision-Making Skills

Organizational Skills

Education

Degree in Information Technology or Business Management

Tools

Microsoft Active Directory

Office 365

Job description

We are currently seeking an experienced Technology Leadership Professional to join our team as Director of Support Services. You will be joining a team of highly dedicated professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.

Job Description

• Leading IT Projects for Clients
• Leading all Support Staff
• Managing Help Desk Services and Deliverables
• Working with End-Users and Vendors to support applications and environments
• Working with Client Stakeholders on strategy and vision
• Meeting regularly with Clients and attending Client meetings and engaging Executive Management
• Supporting Client initiatives remotely and on‑premise
• Routine network maintenance in various Microsoft environments
• Maintenance of Active Directory environments including Group Policies
• Deployment of infrastructure improvements on Client environments
• Assist in maintaining and deploying Office 365 environments
• Assist in maintaining and deploying client applications and environments
• Leading initiatives for researching and deploying new applications

Qualifications

• Five years or more of IT support experience is preferred
• Two years or more of IT leadership experience is preferred
• Solid experience in support services management roles is preferred
• Two years of experience with desktop management is preferred
• Office 365 experience is preferred
• Experience with Microsoft Active Directory is preferred
• A degree in information technology or business management is preferred
• Having worked in a highly motivated, fast‑paced, critical support role
• An excellent reputation for support to end‑users and leading teams
• Excellent decision‑making and critical‑thinking skills
• Ability to work in a fast‑paced and quickly changing environment
• Excellent organizational and communication skills are required
• Ability to meet deadlines with projects and assignments
• Ability to learn and support new technologies and train others
• Some regional travel may be required – all expenses paid
• Participation in an on‑call rotation schedule
• Must be an energetic and highly motivated self‑starter
• Must be self‑motivated and have a positive attitude
• Must be detail oriented
• Must have the ability to multi‑task
• Must have excellent oral and written communication skills
• Must have the ability to communicate effectively with others

Benefits

• Above average performance review wage increases
• Industry competitive salary based on education, capability, and experience
• Prescription coverage
• Vision coverage
• Short‑term disability
• 401(k) retirement plan
• Paid time off
• Paid training and certification testing