Director, Student Success & Academic Support

Campbell PA

North Carolina

On-site

USD 90,000 - 120,000

Full time

19 hours ago

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Job summary

Campbell University seeks a Director of Academic Support Services to lead and grow campus academic resources for undergraduate students. The role reports to the Dean of Academic Success and focuses on managing tutoring, writing services, and programming that promote persistence and learning outcomes.

You will supervise 75-100 peer leaders and an Academic Success Intern, collaborate with faculty, and design workshops.

Qualifications

Master’s degree in higher education, counseling, or related field with 3 years related experience; or bachelor’s degree with 5 years related experience.
Hold or be willing to obtain SI Supervisor certificate, facilitated through the International Center for Supplemental Instruction.
Demonstrated success developing, implementing, and assessing academic support initiatives for undergraduate student populations desired.
Directly related experience in higher education requiring in depth understanding of the needs of diverse learners, program coordination, and student outreach desired.
Experience facilitating workshops and/or teaching in an academic setting.
Comprehensive computer skills and experience, with the ability to quickly learn technology platforms for student success, including Colleague, Self‑Service, and Starfish.

Responsibilities

Recruit, hire, train, and supervise approximately 75-100 part-time student employees serving in the role of Peer Academic Support Leader.
Recruit, hire, train, and supervise one part-time employee serving in the role of Academic Success Intern.
Manage the daily operations of the writing and tutoring services provided for all undergraduate students, including appointment-scheduling and evaluation of session reports.
Collaborate with faculty, academic advisors, and other stakeholders to align academic support services, with course requirements, student needs, and programmatic standards.
Design and facilitate workshops on study skills, time management, and learning management strategies for undergraduate students.
Track and utilize participation and effectiveness data for continuous enhancement of all academic support services, assessment of their impact on student retention, and development of long-term goals for the unit in support of university priorities.
Develop and maintain curriculum for Academic Resources Seminar (CUAR-101, 1 credit); recruit and guide instructors as needed.
Administer placement exams at least twice per academic year for all undergraduate students, including managing exam payments & vouchers, proctoring in‑person exams on a regular basis, and maintaining all communication of placement exam processes/procedures.
Monitor Academic Support Services budget and generate annual projections based on usage data and evolving programmatic needs.
Maintain resources for students, faculty, and staff related to student success.
Attend Academic Success staff meetings and serve on college wide committees.
Support campus events including New Student Orientation, Welcome Week, Visitation Days, and other events as assigned.
Maintain a professional appearance and demeanor at all times.
Uphold and abide by Campbell University policies and procedures, including but not limited to Title IX, and Information Security, including but not limited to HIPAA (if applicable), FERPA and other state and federal mandates.