Director of Academic Support Services

Campbell PA; North Carolina; On-site; USD 90,000 - 120,000; Full time

Job summary

Campbell University seeks a Director of Academic Support Services to lead and grow campus academic resources for undergraduate students. The role reports to the Dean of Academic Success and focuses on managing tutoring, writing services, and programming that promote persistence and learning outcomes.

You will supervise 75-100 peer leaders and an Academic Success Intern, collaborate with faculty, and design workshops.

Qualifications

• Master’s degree in higher education, counseling, or related field with 3 years related experience; or bachelor’s degree with 5 years related experience.
• Hold or be willing to obtain SI Supervisor certificate, facilitated through the International Center for Supplemental Instruction.
• Demonstrated success developing, implementing, and assessing academic support initiatives for undergraduate student populations desired.
• Directly related experience in higher education requiring in depth understanding of the needs of diverse learners, program coordination, and student outreach desired.
• Experience facilitating workshops and/or teaching in an academic setting.
• Comprehensive computer skills and experience, with the ability to quickly learn technology platforms for student success, including Colleague, Self‑Service, and Starfish.

Responsibilities

• Recruit, hire, train, and supervise approximately 75-100 part-time student employees serving in the role of Peer Academic Support Leader.
• Recruit, hire, train, and supervise one part-time employee serving in the role of Academic Success Intern.
• Manage the daily operations of the writing and tutoring services provided for all undergraduate students, including appointment-scheduling and evaluation of session reports.
• Collaborate with faculty, academic advisors, and other stakeholders to align academic support services, with course requirements, student needs, and programmatic standards.
• Design and facilitate workshops on study skills, time management, and learning management strategies for undergraduate students.
• Track and utilize participation and effectiveness data for continuous enhancement of all academic support services, assessment of their impact on student retention, and development of long-term goals for the unit in support of university priorities.
• Develop and maintain curriculum for Academic Resources Seminar (CUAR-101, 1 credit); recruit and guide instructors as needed.
• Administer placement exams at least twice per academic year for all undergraduate students, including managing exam payments & vouchers, proctoring in‑person exams on a regular basis, and maintaining all communication of placement exam processes/procedures.
• Monitor Academic Support Services budget and generate annual projections based on usage data and evolving programmatic needs.
• Maintain resources for students, faculty, and staff related to student success.
• Attend Academic Success staff meetings and serve on college wide committees.
• Support campus events including New Student Orientation, Welcome Week, Visitation Days, and other events as assigned.
• Maintain a professional appearance and demeanor at all times.
• Uphold and abide by Campbell University policies and procedures, including but not limited to Title IX, and Information Security, including but not limited to HIPAA (if applicable), FERPA and other state and federal mandates.

Skills

Leadership

Student services

Team supervision

Communication

Project management

Education

Master's degree in higher education or related field

Bachelor's degree with 5 years related experience

SI Supervisor certificate

Tools

Colleague

Self-Service

Starfish

Job description

Position: Director of Academic Support Services

Department: Academic Success

Position Summary:

The Director of Academic Support Services contributes to university’s efforts in promoting student success and persistence by managing all aspects of academic support programming and initiatives. Reporting to the Dean of Academic Success, the director is responsible for administering, assessing, and continuously improving services and programming that support students’ academic success and social integration, as well as recruiting, training, and supervising the team of individuals responsible for delivering quality services. The position serves as a student advocate, a resource for students, faculty, and campus collaborators, and a contributing member of the Academic Success team.

Essential Duties and Responsibilities:

Recruit, hire, train, and supervise approximately 75-100 part-time student employees serving in the role of Peer Academic Support Leader.

Recruit, hire, train, and supervise one part-time employee serving in the role of Academic Success Intern.

Manage the daily operations of the writing and tutoring services provided for all undergraduate students, including appointment-scheduling and evaluation of session reports .

Collaborate with faculty, academic advisors, and other stakeholders to align academic support services, with course requirements, student needs, and programmatic standards.

Design and facilitate workshops on study skills, time management, and learning management strategies for undergraduate students.

Track and utilize participation and effectiveness data for continuous enhancement of all academic support services, assessment of their impact on student retention, and development of long-term goals for the unit in support of university priorities.

Develop and maintain curriculum for Academic Resources Seminar (CUAR-101, 1 credit); recruit and guide instructors as needed.

Administer placement exams at least twice per academic year for all undergraduate students, including managing exam payments & vouchers, proctoring in‑person exams on a regular basis, and maintaining all communication of placement exam processes/procedures.

Monitor Academic Support Services budget and generate annual projections based on usage data and evolving programmatic needs.

Maintain resources for students, faculty, and staff related to student success.

Attend Academic Success staff meetings and serve on college wide committees.

Support campus events including New Student Orientation, Welcome Week, Visitation Days, and other events as assigned.

Maintain a professional appearance and demeanor at all times.

Uphold and abide by Campbell University policies and procedures, including but not limited to Title IX, and Information Security, including but not limited to HIPAA (if applicable), FERPA and other state and federal mandates.

Other job-related duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education/Experience:

Master’s degree in higher education, counseling, or related field and 3 years related experience; or bachelor’s degree and 5 years related experience (will consider experience gained through graduate work).

Hold or be willing to obtain Supplemental Instruction (SI) Supervisor certificate, facilitated through the International Center for Supplemental Instruction.

Demonstrated success developing, implementing, and assessing academic support initiatives for undergraduate student populations desired.

Directly related experience in higher education requiring in depth understanding of the needs of diverse learners, program coordination, and student outreach desired.

Experience facilitating workshops and/or teaching in an academic setting.

Comprehensive computer skills and experience, with the ability to quickly learn technology platforms for student success, including Colleague, Self‑Service, and Starfish.

Knowledge, Skills, and Abilities:

Communicate effectively to various audiences through both oral and written channels.

Maintain strict confidentiality and attention to detail.

Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, university officials and the public.

Work independently as well as function effectively in a team and within a diverse group of people.

Exercise independent judgment in complex and new situations.

Excellent problem solving, project management, and interpersonal skills, with a collaborative mindset.

This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University.

Campbell University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity or expression, age, ethnicity or national origin, religion, disability, genetic information, protected veteran and military status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Employees and applicants of Campbell University will not be subjected to any form of harassment or discrimination for exercising rights protected by, or because of their participation in, an investigation or compliance review related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation.

Campbell University also maintains affirmative action programs to implement our equal employment opportunity policy. Employees or applicants who wish to review appropriate portions of these affirmative action programs may schedule an appointment to do so by contacting Human Resources at the Buies Creek campus, during normal business hours.