Director of Student Care

Campbell University; Buies Creek (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Campbell University seeks a Director for Student Care to report to the Dean for Student Well-Being. The role provides non-clinical services to support at-risk students, manages a caseload, crisis follow-up, and supports the university Behavioral Intervention Team.

The director will also help develop programming and assessment plans to bolster student well-being and thriving on campus. The director will serve as a Title IX investigator and uphold Campbell University policies including Title IX,

Qualifications

• Master's degree in student affairs or related field.
• 3-5 years of professional experience in student affairs or higher administration.
• Experience with case management.

Responsibilities

• Provide campus-wide non-clinical case management for at-risk students.
• Support students by identifying needs and connecting to services.
• Serve on the University’s Behavioral Assessment Team (BAT).
• Direct case management, crisis follow-up, and CARES team follow-up.
• Collaborate on CARES and BAT plans and monitor progress.
• Support university-wide retention efforts through partnership with campus colleagues.
• Collaborate with Counseling Services, Spiritual Life and CARES for hospitalization and discharge follow-up and reintegration.
• Assist Title IX office; provide information to pregnant/parenting students and serve as Title IX investigator.

Skills

Organizational skills

Communication skills

Time management

Event planning

Microsoft Word

Interpersonal skills

Education

Master's degree

Tools

Microsoft Word

Microsoft Outlook

Excel

PowerPoint

Visio

Web-based applications

Job description

Status: Full Time

Position Summary:

The Director for Student Care reports directly to the Dean for Student Well-Being. The Director will provide non-clinical services to holistically support students who are navigating difficult life events and crisis situations that can impact the student’s ability to be successful. This will include managing an individual caseload of students, crisis follow-up, and support for the university behavioral intervention team. The Director will also work with the Dean to develop and implement programming and assessment plans to support student well-being and thriving at Campbell University. Additionally, the Director will serve as an investigator in Title IX cases.

Essential Duties and Responsibilities:

• Will provide campus-wide non-clinical case management services to address the needs of at-risk students who are experiencing academic, interpersonal, or health-related difficulties.
• Support students in identifying and addressing problems and connect them with appropriate support services. Collaborate with internal partners to provide comprehensive support services and resources to students.
• Serve as a member of the University’s Behavioral Assessment Team (BAT).
• Direct case management services include outreach, non-clinical crisis management, follow-up for students who have been referred to the CARES (Campus Advocacy, Resource, Empowerment and Support) Team.
• Collaborates on CARES and BAT team action plans and monitors student progress.
• Participate in collaborative meetings with campus partners to support University-wide retention efforts.
• Collaborates with the Dean and other key stakeholders to develop a comprehensive, multidisciplinary, and holistic approach to student well-being.
• Collaborate with Counseling Services, Spiritual Life, and CARES to assist with hospitalization, discharge follow-up, and students returning to campus.
• Collaborates with Title IX office to provide assistance and information to pregnant/parenting students.
• Serves as a Title IX investigator.
• U phold and abide by Campbell University policies and procedures, including, but not limited to; Title IX, HIPAA and FERPA guidelines.
• Maintain a professional appearance and demeanor at all times.
• Other duties, responsibilities and activities may change or be assigned at any time, with or without notice.

Education/Experience:

• Masters degree and 3-5 years of professional experience in student affairs/higher administration, social work, counseling, or related field.
• Experience with case management.
• Experience in higher education desired.

Knowledge, Skills, and Abilities:

• Strong organizational, time management, and event planning skills.
• Self-starter with a willingness and ability to learn.
• Proficiency with Microsoft Word, Outlook, Excel, PowerPoint, Visio, social media, and web-based applications.
• Familiarity with standard office equipment and its usage.
• Excellent interpersonal, speaking, and written communication skills.
• Accuracy and attention to detail is essential.
• Exercise independent judgment in stressful, complex, and/or new situations.
• Demonstrate tact, a positive attitude, courtesy and discretion in dealing with faculty, staff, students, administrators, external agencies and the public.
• Work independently as well as function effectively in a team and within a diverse group of people.
• Manage multiple, concurrent projects, and meet strict deadlines.
• This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University.

Campbell University is an Equal Opportunity Employer.

Campbell University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity or expression, age, ethnicity or national origin, religion, disability, genetic information, protected veteran and military status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Employees and applicants of Campbell University will not be subjected to any form of harassment or discrimination for exercising rights protected by, or because of their participation in, an investigation or compliance review related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation.

Campbell University also maintains affirmative action programs to implement our equal employment opportunity policy. Employees or applicants who wish to review appropriate portions of these affirmative action programs may schedule an appointment to do so by contacting Human Resources at the Buies Creek campus, during normal business hours.