Director, Strategic Client Partnerships

Engage fi, LLC; Orlando (FL); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

401k matching

Unlimited time off

Medical, dental, vision plans with FSA

Paid remote work expenses

Career development and trainings

Team engagement events

Culture of growth and continuous-impro

Job summary

Engage fi is seeking a Director of Strategic Advisors to lead a team of relationship managers, expanding business within existing client relationships and driving revenue growth. You will set direction, ensure client satisfaction, and guide strategic initiatives across departments.

The role requires a Bachelor’s degree and at least 10 years in client relationship management or business development, with banking/payments experience preferred.

Qualifications

• Strong leadership and team management skills with the ability to inspire and motivate.
• Excellent interpersonal and communication skills with a client-focused attitude. Ability to present ideas and strategies to senior leadership and clients.
• Strategic thinker with strong analytical skills and the ability to make data-driven decisions.
• Strong background in sales with a track record of meeting or exceeding sales goals.
• Effective time management to meet deadlines and achieve targets.
• Ability to identify and pursue new business opportunities within existing client relationships.
• Experience in developing and executing sales strategies.
• In-depth understanding of the industry and market in which the organization operates.
• Ability to negotiate contracts and agreements with clients.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively with other departments and stakeholders.

Responsibilities

• Develop and implement strategies to grow business through existing client relationships.
• Lead, mentor, and manage a team of relationship managers, providing guidance and support to achieve team and company goals.
• Establish performance metrics and objectives for the team, and regularly review progress.
• Establish, maintain and strengthen relationships with key clients, understanding their needs and identifying opportunities for additional services or solutions.
• Act as a senior point of contact for escalations and high-profile client interactions.
• Ensure consistent and high-quality client experiences across the team.
• Identify and pursue opportunities to expand business within the existing client base.
• Collaborate with other departments to align strategies and ensure cohesive client engagement.
• Analyze market trends and client feedback to identify new growth areas and inform services.
• Recruit, train, and develop team members, fostering a collaborative and high-performance culture.
• Conduct regular performance evaluations, provide constructive feedback, and support professional development.
• Encourage innovation and sharing of best practices within the team.
• Prepare and present regular reports on client satisfaction, revenue growth, and other key metrics to senior leadership.
• Use data analytics to inform decision-making and strategy adjustments.
• Monitor industry trends and competitive landscape to keep the team informed.

Skills

Leadership

Team management

Strategic thinking

Client engagement

Communication

Sales strategy

Data analysis

Time management

Education

Bachelor's degree in Business, Marketing, or related field

Job description

Engage fi is seeking a Director of Strategic Advisors to lead a team of relationship managers, expanding business within existing client relationships and driving revenue growth. You will set direction, ensure client satisfaction, and guide strategic initiatives across departments.

The role requires a Bachelor’s degree and at least 10 years in client relationship management or business development, with banking/payments experience preferred.