Director, Strategic Accounts & Growth (SF)

Checkout Ltd; San Francisco (CA); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Checkout.com is seeking a Director, Strategic Account Management to lead the strategy, performance and growth of a portfolio of our most critical clients. This leadership role requires building trusted merchant relationships, developing a high‑performing account management team and translating portfolio insight into sustainable growth.

You’ll represent the voice of strategic clients across Checkout.com, engage senior stakeholders, and mobilise cross‑functional teams to solve complex challenges

Qualifications

• Significant experience leading strategic or enterprise account teams in a B2B environment.
• Proven track record of growing strategic accounts through retention and expansion.
• Experience hiring and developing high‑performing teams with inclusive leadership.
• Strong commercial acumen with strategy, forecasting and performance.
• Ability to build senior‑level engagement with internal and external stakeholders.
• Experience building relationships across strategic customers and partners.
• Ability to move between strategic direction and execution across multiple accounts.
• Excellent judgement, problem‑solving and influence, comfortable with ambiguity.

Responsibilities

• Own portfolio strategy and growth for strategic accounts.
• Lead, coach and develop a team of Strategic Account Managers.
• Set portfolio objectives, forecasts and performance indicators.
• Engage senior client stakeholders and establish Checkout.com as a long-term partner.
• Set standards for account plans and joint planning with merchants.
• Mobilise cross‑functional teams around portfolio priorities.
• Influence product, market and service priorities with client insight.
• Shape how Checkout.com manages top client relationships and growth.

Skills

Strategic account management

Leadership

Commercial acumen

Forecasting

Stakeholder management

Payments/FinTech knowledge

Cross-functional leadership

Relationship building

Job description

Checkout.com is seeking a Director, Strategic Account Management to lead the strategy, performance and growth of a portfolio of our most critical clients. This leadership role requires building trusted merchant relationships, developing a high‑performing account management team and translating portfolio insight into sustainable growth.

You’ll represent the voice of strategic clients across Checkout.com, engage senior stakeholders, and mobilise cross‑functional teams to solve complex challenges