Strategic Account Director, Creative Growth Lead (SF)

Story; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Story in San Francisco is seeking an Account Director to own client relationships and delivery across our brand, strategy, communications, and video work. You will be the day-to-day partner clients trust, connecting their business goals to strong creative work and ensuring projects run smoothly.

You will also help build the account team and processes as Story grows into a full-service creative agency, mentoring colleagues and identifying opportunities to grow accounts and contribute to pitches.

Qualifications

• Substantial agency account experience managing complex projects across multiple disciplines.
• Experience owning scopes, budgets, and the commercial health of client accounts.
• Strong presentation, communication, and stakeholder management skills.
• Ability to connect business challenges to creative recommendations.
• Consistent follow-through across details, deadlines, and commitments.
• Ability to work full-time, on-site in San Francisco.

Responsibilities

• Lead client relationships and understand each account's business, audience, product, and goals.
• Partner with creative, strategy, and production teams to develop and present strong ideas.
• Own scopes of work, budgets, staffing, and account profitability.
• Manage project status, meeting recaps, next steps, and communication across teams.
• Secure purchase orders, coordinate procurement requirements, and track invoicing and payment follow-up.
• Review work before delivery and make sure client feedback has been addressed.
• Identify opportunities to grow accounts and contribute to pitches and proposals.
• Help build account processes and mentor team members as we grow.

Skills

Agency account management

Client relationship management

Budget & scope ownership

Presentation & communication

Project coordination

Job description

Story in San Francisco is seeking an Account Director to own client relationships and delivery across our brand, strategy, communications, and video work. You will be the day-to-day partner clients trust, connecting their business goals to strong creative work and ensuring projects run smoothly.

You will also help build the account team and processes as Story grows into a full-service creative agency, mentoring colleagues and identifying opportunities to grow accounts and contribute to pitches.