Director, Strategic Accounts

Decagon; United States; Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Disability Insurance

401K Plan

Job summary

Decagon is seeking a Director of Strategic Accounts to lead high-impact relationships with top brands and drive revenue growth. You will own strategy development, executive-level engagement, and cross-functional collaboration to close strategic deals.

You will partner with engineering, deployment, and leadership teams to tailor solutions, forecast pipelines, and influence product roadmaps while managing multiple stakeholders and travel as needed.

Qualifications

• 7+ years in strategic or enterprise sales.
• Proven revenue growth with large, complex accounts.
• Excellent communication and negotiation skills.
• Ability to engage C-suite executives and cross-functional teams.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Develop a strategy to break into and close key strategic logos.
• Develop deep, trusted relationships with key stakeholders at all levels of the customer organization.
• Understand the customer’s business, challenges, and priorities to uncover opportunities for expansion.
• Collaborate with internal teams to deliver tailored solutions.
• Forecast and accurately report on pipeline and revenue.
• Develop and execute account plans for strategic deals.
• Provide feedback to product and leadership to influence the roadmap.
• Maintain expert knowledge of products, services, and industry trends.
• Expect moderate travel.

Skills

Strategic sales

Enterprise sales

Communication

Negotiation

Presentation

C-suite communication

Consultative selling

Stakeholder management

Education

Bachelor's degree

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.In this role, you willDevelop a strategy to break into and close key strategic logos for Decagon

• Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
• Understand the customer’s business, challenges, and strategic priorities to uncover new opportunities for expansion
• Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
• Forecast and accurately report on pipeline and revenue
• Develop and execute account plans to execute strategic deals
• Provide feedback and insights to product and leadership teams to influence the company's roadmap
• Maintain expert-level knowledge of the company's products, services, and industry trends
• Expect moderate travel

Your background looks something like this

• 7+ years of experience in strategic or enterprise sales
• Proven track record of growing revenue and expanding business with large, complex accounts
• Excellent communication, presentation, and negotiation skills
• Strong business acumen and ability to speak the language of the C-suite
• Consultative selling approach with a focus on value-based solutions
• Ability to manage multiple stakeholders and cross-functional initiatives
• Bachelor's degree or equivalent work experience
• Even better if you have
• Bonus points if you have previous experience selling AI or customer support/experience software

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pensio