Strategic Account Director

Decagon; United States; Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance and Disability Benefits

Retirement Plan (e.g., 401K)

Job summary

Decagon, a leading conversational AI platform, seeks a Director of Strategic Accounts to build and close high-value deals with global brands in an autonomous role. You will design account strategies, cultivate executive relationships, and drive revenue with cross‑functional teams to deliver tailored AI-driven customer experiences.

The role emphasizes pipeline discipline, strategic thinking, and a track record of expanding revenue within large, complex accounts.

Qualifications

• 7+ years of experience in strategic or enterprise sales.
• Proven track record of growing revenue and expanding business with large, complex accounts.
• Excellent communication, presentation, and negotiation skills.
• Strong business acumen and ability to speak the language of the C-suite.
• Consultative selling approach with a focus on value-based solutions.
• Ability to manage multiple stakeholders and cross‑functional initiatives.
• Bachelor’s degree or equivalent work experience.
• Bonus points if you have previous experience selling AI or customer support/experience software.

Responsibilities

• Develop a strategy to break into and close key strategic logos for Decagon
• Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
• Understand the customer’s business, challenges, and strategic priorities to uncover new opportunities for expansion
• Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
• Forecast and accurately report on pipeline and revenue
• Develop and execute account plans to execute strategic deals
• Provide feedback and insights to product and leadership teams to influence the company’s roadmap
• Maintain expert‑level knowledge of the company’s products, services, and industry trends
• Expect moderate travel

Skills

Strategic/enterprise sales

Communication skills

Negotiation skills

Presentation skills

C-suite communication

Consultative selling

Cross-functional collaboration

Education

Bachelor’s degree or equivalent work experience

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.

Responsibilities

• Develop a strategy to break into and close key strategic logos for Decagon
• Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
• Understand the customer’s business, challenges, and strategic priorities to uncover new opportunities for expansion
• Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
• Forecast and accurately report on pipeline and revenue
• Develop and execute account plans to execute strategic deals
• Provide feedback and insights to product and leadership teams to influence the company’s roadmap
• Maintain expert‑level knowledge of the company’s products, services, and industry trends
• Expect moderate travel

Your background looks something like this

• 7+ years of experience in strategic or enterprise sales
• Proven track record of growing revenue and expanding business with large, complex accounts
• Excellent communication, presentation, and negotiation skills
• Strong business acumen and ability to speak the language of the C-suite
• Consultative selling approach with a focus on value-based solutions
• Ability to manage multiple stakeholders and cross‑functional initiatives
• Bachelor’s degree or equivalent work experience
• Even better if you have
• Bonus points if you have previous experience selling AI or customer support/experience software

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pen