Strategic Account Director - West

Decagon; United States; On-site; USD 320,000 - 360,000; Full time

Benefits offered by this job

Take what you need vacation policy

Medical, Dental, and Vision benefits for you and your family

Life Insurance and Disability Benefits

Retirement Plan (e.g., 401K, pension)

Parental Leave

Daily lunches and snacks in the office

Job summary

Decagon is seeking a Strategic Account Executive in Wisconsin. This role requires a seasoned professional capable of forming deep relationships with key stakeholders and developing strategies to close deals with major brands. The ideal candidate has over 7 years of enterprise sales experience, strong communication skills, and a consultative approach to selling.

This position offers a competitive OTE of $320,000 - $360,000, along with substantial benefits like medical coverage and a retirement plan.

Qualifications

• Proven track record of growing revenue and expanding business with large, complex accounts.
• Ability to speak the language of the C-suite.
• Experience in selling AI or customer support software is a plus.

Responsibilities

• Develop a strategy to close key strategic logos for Decagon.
• Forecast and accurately report on pipeline and revenue.
• Collaborate with internal teams to deliver tailored solutions.

Skills

7+ years of experience in strategic or enterprise sales

Excellent communication, presentation, and negotiation skills

Strong business acumen

Consultative selling approach

Ability to manage multiple stakeholders

Education

Bachelor's degree or equivalent work experience

Job description

About The Role

We're looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.

In this role, you will

• Develop a strategy to break into and close key strategic logos for Decagon
• Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
• Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
• Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
• Forecast and accurately report on pipeline and revenue
• Develop and execute account plans to execute strategic deals
• Provide feedback and insights to product and leadership teams to influence the company's roadmap
• Maintain expert-level knowledge of the company's products, services, and industry trends
• Expect moderate travel.

Your background looks something like this

• 7+ years of experience in strategic or enterprise sales
• Proven track record of growing revenue and expanding business with large, complex accounts
• Excellent communication, presentation, and negotiation skills
• Strong business acumen and ability to speak the language of the C-suite
• Consultative selling approach with a focus on value-based solutions
• Ability to manage multiple stakeholders and cross‑functional initiatives
• Bachelor's degree or equivalent work experience

Even better if you have

• Previous experience selling AI or customer support/experience software

Compensation

OTE $320,000 - $360,000 + Offers Equity

Benefits

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.