Strategic Solutions Engineer, West

Decagon; United States; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Take what you need vacation policy

Daily meals and snacks in office

Job summary

A leading tech company is seeking a Strategic Solutions Engineer to drive the implementation of AI solutions in enterprise settings. This role requires 4-6 years in a customer-facing sales engineering position, fostering strong relationships and providing technical expertise. Successful candidates will thrive in collaborative environments and effectively communicate complex concepts to stakeholders. The position offers competitive benefits, including medical coverage and flexible vacation policies.

Qualifications

• 4-6 years of customer facing experience in a sales engineering role.
• Strong interpersonal and teamwork skills.
• Functional understanding of GTM systems and workflows.

Responsibilities

• Serve as a technical advisor to enterprise prospects.
• Drive value-based solutioning for AI-native platform.
• Communicate complex concepts to diverse stakeholders.

Skills

Customer facing experience

Interpersonal skills

Technical communication

Teamwork

GTM systems understanding

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

Decagon is looking for a Strategic Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems.

Your background looks something like this

• 4-6 years of customer facing experience in a sales engineering (pre-sales) role

• Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer

• Create and architect generative AI experiences for our customer’s end users

• Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value

• Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders

• Strong interpersonal and teamwork skills

• Functional understanding of GTM systems and workflows

Even better if you have

• 2+ years of AI sales engineering experience

• Experience in a high-growth startup environment

Benefits

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best