Director, Strategic Account Management

SimPL Freight Solutions LLC; Raleigh (NC); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive salary + bonus

Professional development and growth

Shape and develop Account Management

Medical, Dental and Vision Insurance

Life and Disability Insurance

401K with company match

PTO and 9 paid holidays

Job summary

SimPL Freight Solutions is seeking a Director of Account Management in Raleigh to lead and develop the Account Management team, strengthening the health, retention, and growth of our customer portfolio.

The Director serves as a key link between customers and internal teams, establishing consistent account-management practices and turning performance data into meaningful action while balancing service, relationships, profitability, and growth.

Qualifications

• 7+ years of experience in transportation, logistics, managed transportation, supply chain, or related industry.
• 5+ years of customer-facing account management or strategic account experience.
• 3+ years of direct people-management experience.
• Demonstrated success managing large, complex, or strategic customer relationships.
• Experience managing customer KPIs, SLAs, business reviews, escalations, and performance-improvement initiatives.
• Experience evaluating account profitability, receivables, pricing, margin, or cost-to-serve.
• Strong leadership skills and the ability to coach others, establish expectations, and hold a team accountable.
• Excellent communication and relationship-building skills, including the ability to work effectively with customers and executive leadership.
• Ability to interpret operational and financial data and translate it into clear action plans.
• Strong organization, judgment, and proactive approach in a fast-paced environment.

Responsibilities

• Lead, coach, and develop Account Managers with clear expectations and performance standards.
• Create processes for customer communication, account documentation, KPI reporting, business reviews, and follow-through.
• Build relationships with multiple contacts within each customer organization.
• Establish a cadence for customer communications and participate in strategic meetings and reviews.
• Partner with Operations to review account performance, KPIs, service trends, and issues weekly.
• Ensure service failures have clear causes, owners, actions, and deadlines.
• Monitor account profitability, receivables, contract requirements, and renewal risks.
• Identify retention risks early and develop action plans.
• Identify opportunities to expand SimPL's services for existing customers.
• Provide leadership with clear reporting on performance, relationships, profitability, escalations, and risk.
• Support hiring, onboarding, training, and development of Account Management team.

Skills

People management

Leadership

Communication

Relationship building

Strategic account management

Data interpretation

Tools

Salesforce

Revenova

Job description

SimPL Freight Solutions is seeking a Director of Account Management in Raleigh to lead and develop the Account Management team, strengthening the health, retention, and growth of our customer portfolio.

The Director serves as a key link between customers and internal teams, establishing consistent account-management practices and turning performance data into meaningful action while balancing service, relationships, profitability, and growth.