Director of Account Management

SimPL Freight Solutions LLC; Raleigh (NC); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive salary + bonus

Professional development and growth

Shape and develop Account Management

Medical, Dental and Vision Insurance

Life and Disability Insurance

401K with company match

PTO and 9 paid holidays

Job summary

SimPL Freight Solutions is seeking a Director of Account Management in Raleigh to lead and develop the Account Management team, strengthening the health, retention, and growth of our customer portfolio.

The Director serves as a key link between customers and internal teams, establishing consistent account-management practices and turning performance data into meaningful action while balancing service, relationships, profitability, and growth.

Qualifications

• 7+ years of experience in transportation, logistics, managed transportation, supply chain, or related industry.
• 5+ years of customer-facing account management or strategic account experience.
• 3+ years of direct people-management experience.
• Demonstrated success managing large, complex, or strategic customer relationships.
• Experience managing customer KPIs, SLAs, business reviews, escalations, and performance-improvement initiatives.
• Experience evaluating account profitability, receivables, pricing, margin, or cost-to-serve.
• Strong leadership skills and the ability to coach others, establish expectations, and hold a team accountable.
• Excellent communication and relationship-building skills, including the ability to work effectively with customers and executive leadership.
• Ability to interpret operational and financial data and translate it into clear action plans.
• Strong organization, judgment, and proactive approach in a fast-paced environment.

Responsibilities

• Lead, coach, and develop Account Managers with clear expectations and performance standards.
• Create processes for customer communication, account documentation, KPI reporting, business reviews, and follow-through.
• Build relationships with multiple contacts within each customer organization.
• Establish a cadence for customer communications and participate in strategic meetings and reviews.
• Partner with Operations to review account performance, KPIs, service trends, and issues weekly.
• Ensure service failures have clear causes, owners, actions, and deadlines.
• Monitor account profitability, receivables, contract requirements, and renewal risks.
• Identify retention risks early and develop action plans.
• Identify opportunities to expand SimPL's services for existing customers.
• Provide leadership with clear reporting on performance, relationships, profitability, escalations, and risk.
• Support hiring, onboarding, training, and development of Account Management team.

Skills

People management

Leadership

Communication

Relationship building

Strategic account management

Data interpretation

Tools

Salesforce

Revenova

Job description

At SimPL Freight Solutions, we simplify transportation for companies that move a lot of freight but don’t want the headache of managing it all themselves. We step in as their transportation team - coordinating shipments, managing carrier relationships, tracking performance, and improving how everything runs behind the scenes.

Our customers range from large manufacturers to high-volume distributors across industries like automotive, building materials, food, and packaging. No matter the industry, the goal is the same: keep freight moving smoothly, efficiently, and without surprises.

We pride ourselves on being proactive, responsive, and accountable - anticipating issues, communicating clearly, and continuously finding better ways to deliver results.

Position Overview

SimPL is seeking a Director of Account Management to lead and develop our Account Management team while strengthening the health, retention, and growth of our customer portfolio.

This position serves as a key connection between our customers and SimPL's Account Management, Operations, Procurement, Accounting, Sales, and leadership teams. The Director will establish consistent account-management practices, ensure customer and operational concerns are addressed proactively, and help the team turn performance data into meaningful action.

The ideal candidate is an experienced people leader who understands managed transportation, builds credibility with customers and internal teams, and knows how to balance service, relationships, profitability, and growth.

What You'll Do

• Lead, coach, and develop SimPL's Account Managers while establishing clear expectations, priorities, and performance standards.
• Create consistent processes for customer communication, account documentation, KPI reporting, business reviews, and follow-through.
• Ensure SimPL develops strong relationships with multiple contacts across each customer organization rather than relying on a single point of contact.
• Establish an effective customer communication cadence and participate in strategic meetings, escalations, and business reviews as needed.
• Partner with Operations to review account performance, customer KPIs, service trends, and outstanding issues each week.
• Ensure service failures and recurring challenges have clear causes, owners, corrective actions, and deadlines.
• Monitor the overall health and financial performance of each account, including profitability, cost-to-serve, receivables, contract requirements, and renewal risks.
• Identify customer-retention risks early and ensure appropriate action plans are developed and completed.
• Identify opportunities to expand SimPL's services and deliver additional value to existing customers.
• Provide leadership with clear reporting on account performance, relationship strength, profitability, escalations, and risk.
• Support the hiring, onboarding, training, and continued development of Account Management team members.

What Success Looks Like

• Strong customer retention and improved health of at-risk accounts.
• Consistent achievement of customer KPIs and service-level expectations.
• Meaningful relationships across multiple levels of each customer organization.
• Healthy account profitability and timely resolution of receivables concerns.
• Effective customer business reviews and continuous-improvement initiatives.
• Account Managers who demonstrate ownership, accountability, and continued professional growth.

What You'll Bring

• 7+ years of experience in transportation, logistics, managed transportation, supply chain, or a related industry.
• 5+ years of customer-facing account management or strategic account experience.
• 3+ years of direct people-management experience.
• Demonstrated success managing large, complex, or strategic customer relationships.
• Experience managing customer KPIs, service-level agreements, business reviews, escalations, and performance-improvement initiatives.
• Experience evaluating account profitability, receivables, pricing, margin, or cost-to-serve.
• Strong leadership skills and the ability to coach others, establish expectations, and hold a team accountable.
• Excellent communication and relationship-building skills, including the ability to work effectively with customers and executive leadership.
• The ability to interpret operational and financial data and translate it into clear action plans.
• Strong organization, judgment, and a proactive approach to working in a fast-paced environment.

Experience in managed transportation, third-party logistics, freight brokerage, or transportation management is strongly preferred. Familiarity with transportation management, customer relationship management, and reporting platforms - particularly Salesforce or Revenova - is a plus.

We Offer

• A competitive salary + bonus opportunities
• Professional development and continued leadership growth
• The opportunity to shape and develop SimPL's Account Management function
• Excellent benefits including:
  • Medical, Dental and Vision Insurances
  • Life and Disability Insurances
  • Company 401K plan with a company match
  • PTO and 9 paid holidays

Core Values

• Figure It Out, Make It Happen
• Results Matter
• Passion & Grit
• Integrity
• Teamwork

If you are an experienced account-management leader who can bring structure, accountability, and a proactive customer mindset to a growing managed transportation organization,

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment visas at this time.

SimPL Freight Solutions is an equal opportunity employer and is committed to creating an inclusive environment, welcoming and valuing our differences. Employment is based on individual merit and qualifications directly related to professional competence, without regard to race, color, religion, national origin, sex, age, sexual orientation, veteran status or any other characteristic protected by law. We value a diverse workforce that encompasses a wide range of perspectives, skills, and abilities.