Director of Strategic Account Management & Growth

SimPL Freight Solutions; Raleigh (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K with company match

PTO and 9 paid holidays

Job summary

SimPLFreight Solutions is seeking a Director of Account Management to lead and develop the Account Management team, strengthening health, retention, and growth of our customer portfolio. You will bridge customers with internal teams, establish consistent practices, and turn performance data into actionable improvements.

The ideal candidate is a seasoned people leader with managed-transportation experience who balances service, relationships, profitability, and growth, partnering with Operations,

Qualifications

• 7+ years of experience in transportation, logistics, managed transportation, supply chain, or related industries.
• 5+ years of customer-facing account management or strategic account experience.
• 3+ years of direct people-management experience.
• Demonstrated success managing large, complex, or strategic customer relationships.
• Experience evaluating account profitability, receivables, pricing, margin, or cost-to-serve.
• Excellent communication and relationship-building with customers and executive leadership.
• Ability to translate operational and financial data into clear action plans.

Responsibilities

• Lead, coach, and develop SimPL's Account Managers with clear expectations and performance standards.
• Create consistent processes for customer communication, account documentation, KPI reporting, and business reviews.
• Build multiple contacts within each customer organization and avoid single-contact dependencies.
• Establish an effective customer communication cadence and participate in strategic meetings and escalations.
• Review account performance with Operations and track KPIs, service trends, and issues weekly.
• Ensure root causes, owners, corrective actions, and deadlines for service failures.
• Monitor health and financial performance of each account, including profitability and renewal risks.
• Identify and act on opportunities to expand SimPL's services within existing accounts.
• Provide leadership with clear reporting on performance, relationships, profitability, escalations, and risk.
• Support hiring, onboarding, training, and development of Account Management team members.

Skills

People leadership

Strategic account management

Customer relationship management

KPI reporting

Communication

Data interpretation

Salesforce

Revenova

Tools

Salesforce

Revenova

Job description

SimPLFreight Solutions is seeking a Director of Account Management to lead and develop the Account Management team, strengthening health, retention, and growth of our customer portfolio. You will bridge customers with internal teams, establish consistent practices, and turn performance data into actionable improvements.

The ideal candidate is a seasoned people leader with managed-transportation experience who balances service, relationships, profitability, and growth, partnering with Operations,