Director, Solutions Engineering – Americas West

Riverbed Technology; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible workplace policies

Employee resource groups

Learning and development resources

Career progression pathways

Wellness programs

Job summary

Riverbed is seeking a Director of Solutions Engineering for the Americas West to lead a high-performing SE team across major enterprise accounts. You will shape the pre-sales strategy, partner with Sales, Product and Engineering, and drive technical excellence, compelling demos, and value-based evaluations to accelerate revenue and customer outcomes.

You will mentor engineers, manage metrics, and influence roadmap while ensuring alignment with global GTM and regional priorities in a fast-paced

Qualifications

• 10+ years in customer-facing technical roles (Solutions Engineering, Sales Engineering, Architecture, or similar).
• 5+ years leading and scaling SE teams, ideally in SaaS or enterprise software.
• Deep expertise in AIOps, Digital Employee Experience, Cloud Observability, Network Observability, Infra Observability, and/or Application Observability.
• Proven success partnering with enterprise sales to drive significant revenue growth.
• Strong experience operating in fast-paced, high-growth SaaS environments.
• Executive presence with exceptional communication, storytelling, and influence at C-level and VP-level.
• Strategic mindset balancing long-term regional planning with hands-on leadership.

Responsibilities

• Lead, mentor, and develop a team of Solutions Engineers across the Americas West region.
• Establish a culture of technical excellence, accountability, customer empathy, and continuous improvement.
• Define and execute the regional pre-sales strategy aligned with global GTM, Product, and Sales leadership.
• Partner with Regional Sales leadership to drive new business, expansions, and renewals across large enterprise and strategic customers.
• Own and optimize key performance metrics including win rates, pipeline influence, POC success, technical validation cycles, and SE capacity planning.
• Collaborate with Product, Engineering, and Marketing to influence roadmap, deliver differentiated demos, and create compelling technical content and field enablement.
• Represent the Solutions Engineering organization in regional business reviews, forecasting, and executive planning sessions.
• Build scalable processes for technical discovery, architecture design, POCs, workshops, and value-based evaluations.
• Act as a senior technical executive sponsor for key customers, helping shape complex observability strategies and long-term platform adoption.

Skills

Customer-facing

SE leadership

AIOps

Observability

SaaS experience

Executive presence

Revenue growth

Enterprise sales

Job description

Riverbed is seeking a Director of Solutions Engineering for the Americas West to lead a high-performing SE team across major enterprise accounts. You will shape the pre-sales strategy, partner with Sales, Product and Engineering, and drive technical excellence, compelling demos, and value-based evaluations to accelerate revenue and customer outcomes.

You will mentor engineers, manage metrics, and influence roadmap while ensuring alignment with global GTM and regional priorities in a fast-paced